Customer Service Rep

Organically Grown Company; Portland (OR); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare after 30 days

Wellness program

Generous PTO

401(k) with 5% match

Annual profit share

Free and discounted organic produce

Fitness reimbursement

Job summary

Organically Grown Company is hiring a Customer Service Representative in Portland, OR to support accounts with exceptional care, introduce new products, and provide store-level consultation on organic produce and trade movement.

The role requires strong communication skills, knowledge of produce varieties and seasons, and the ability to manage multiple priorities while supporting sales goals. This position follows a Thursday-Monday schedule and is based on-site.

Qualifications

• At least 2 years of customer service experience.
• At least 1 year of commercial produce experience.
• Basic knowledge of produce varieties, regions, and seasons.
• Familiarity with project management support.
• Excellent communication and active listening.
• Basic conflict management and negotiation skills.
• Strong attention to detail and organizational skills.
• Ability to build strong relationships and gain support.
• Ability to manage multiple priorities and stay focused.
• Ability to meet deadlines and work under pressure.
• Listen to client needs and inform sales team.

Responsibilities

• Process account orders via phone, email, and online.
• Plan daily work schedule to service accounts.
• Assist Account Representatives and sales team; may do store outreach.
• Process credit requests and inform teams of issues.
• Maintain knowledge of products, pricing, and services.
• Match products to account needs to increase sales.
• Understand account needs and preferences to tailor service.
• Communicate deals to accounts and push upsell items.
• Ensure orders are documented and entered accurately.
• Communicate service issues to relevant departments and support resolution.
• Support sustainability goals and reduce environmental impact.

Skills

Customer service

Produce knowledge

Communication

Conflict resolution

Organization

Tools

B2B platforms

Job description

Description

Organically Grown Company (OGC), the Northwest's largest independent distributor of fresh, organic produce, is hiring a Customer Service Representative. OGC operates 24-7, and the Sales department has a big responsibility to provide top tier service to our customers. If you have a strong produce background and passion for produce, we want to meet you! Our Customer Service Rep is recognized and appreciated by our customers, coworkers and community for their role in the organic food supply chain, and we want you to be part of our team!

Why work for OGC?

As a Customer Service Representative, you are responsible for helping our accounts meet their objectives by providing exceptional customer care, introducing new products, and being a key partner in providing store level consultation on organic produce and trade movement.

Schedule: Thursday-Monday

Join our team to earn:

• Comprehensive healthcare benefits for you and your family after 30 days of employment.
• Competitive Wellness Program!
• Generous Paid Time Off program.
• 401(k) retirement program with a 5% company match, capped at $3,500 annually.
• Annual profit share - 20% of profits distributed back to employees.
• Free and discounted organic produce.
• $200 annual fitness reimbursement.

Here’s what you’ll do:

• Accurately processes account orders via all channels in a timely manner; phone, email and B2B online platforms.
• Plans and organizes a daily work schedule to service existing customers.
• Assists Account Representatives and other sales team members in serving accounts; may be asked to participate in store- level outreach.
• Processes credit requests, determine reason for loss and inform purchasing and quality teams issues.
• Maintains a basic understanding of OGC's products, quality, pack, promotions, substitutions, pricing and services to match products to account needs and increase sales volume.
• Has an understanding of account needs and preferences, and how to best service each account.
• Maintains familiarity with daily push and upsell items and proactively communicates deals to accounts.
• Ensures all orders are accurately documented and entered into the computer system.
• Communicates service issues to Account Representatives and other departments as needed. Supports in resolution of issues, leading to account satisfaction.
• Supports OGC's sustainability goals and actively work to reduce environmental impact.

Requirements

Qualified candidates will have:

• At least 2 years of experience in a customer service focused role.
• At least 1 year of commercial produce experience.
• Basic working knowledge of produce varieties, regions, and seasons.
• Familiarity with project management or project supporting functions.
• Excellent communication and listening skills, including interpretation of basic financial data.
• Basic conflict management and negotiation skills.
• Attention to detail and strong organization skills.
• Ability to develop strong relationships to gain support and achieve results.
• Manage multiple and conflicting priorities, and exemplify process management, while maintaining composure and exercising organizational agility.
• Ability to consistently meet deadlines and work under pressure.
• Ability to listen and identify client needs and inform Account Representative or Sales Manager of potential improvements.

Physical Requirements:

This position requires the ability to sit for long periods of time, hear and converse over the telephone and in person, and on a computer. Requires ability to accurately receive and disseminate information to maintain and enhance relationships. Requires ability to travel and occasional overnight travel. Standing, stooping, bending required. Ability to meet the above description of position with or without reasonable accommodation.

OGC is an Equal Opportunity Employer.

At Organically Grown Company (OGC), we are not only proud to an Equal Employment Opportunity --- we celebrate and thrive on the benefit our diverse workforce brings to our employees, customers, and community. OGC encourages individual differences and makes all employment decision based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, color, national origin, gender identity, LGBT/ sexual orientation, veteran’s status, physical, mental or sensory disability, age, marital, civil union or domestic partnership status or any other applicable characteristics that makes you YOU! OGC will not tolerate discrimination or harassment based on any of these characteristics.

OGC also considers qualified applicants with criminal histories in a manner consistent with all legal requirements.