Customer Service Rep

Modine Manufacturing Company; Onalaska (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition Reimbursement

Job summary

Modine Manufacturing Company is seeking a Customer Service Representative to be the front line of our customer communications, delivering responsive and solution‑oriented support across multiple channels.

You will handle inquiries, assist with orders and billing, document interactions in our systems, and escalate complex issues while maintaining ownership of the customer experience. This role emphasizes accuracy, data privacy, and excellent service.

Qualifications

• 1–2 years of customer service or call center experience preferred.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Ability to work efficiently under pressure and manage high volumes of customer inquiries.
• Comfortable using customer service software, CRM tools, and basic office applications.
• Good problem-solving skills and a customer‑first mindset.
• Reliable, punctual, and able to follow established procedures and protocols.
• Bilingual skills (preferred in some roles or regions).

Responsibilities

• Respond to customer questions, complaints, and service requests via phone, email, or chat in a courteous and timely manner.
• Assist with order processing, account updates, billing inquiries, and product/service troubleshooting.
• Accurately document customer interactions and outcomes in CRM or ticketing systems.
• Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Follow company guidelines for customer interactions, data privacy, and service expectations.
• Meet or exceed individual performance goals related to response time, accuracy, and customer satisfaction.

Skills

Customer service

Communication

CRM software

Problem solving

Time management

Bilingual skills

Punctuality

Education

High school diploma

Office systems training

Tools

CRM software

Office applications

Job description

For more than 100 years, Modine has solved the toughest thermal management challenges for mission‑critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.

Position Description

We are looking for team players who are curious enough to ask questions and explore new ideas, passionate enough to serve our customers, and ready to take ownership of challenges and grow with us. We are a team, first and foremost, and we take pride in our collaborative efforts! The Customer Service Representative serves as the front line of communication between the company and its customers, delivering responsive and solution-oriented support. This role involves handling inquiries, processing requests, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Respond to customer questions, complaints, and service requests via phone, email, or chat in a courteous and timely manner.
• Assist with order processing, account updates, billing inquiries, and product/service troubleshooting.
• Accurately document customer interactions and outcomes in CRM or ticketing systems.
• Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Follow company guidelines for customer interactions, data privacy, and service expectations.
• Meet or exceed individual performance goals related to response time, accuracy, and customer satisfaction.

Required Qualifications

• 1–2 years of customer service or call center experience preferred.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Ability to work efficiently under pressure and manage high volumes of customer inquiries.
• Comfortable using customer service software, CRM tools, and basic office applications.
• Good problem-solving skills and a customer‑first mindset.
• Reliable, punctual, and able to follow established procedures and protocols.
• Bilingual skills (preferred in some roles or regions).

Education Requirements

• High school diploma or equivalent required.
• Additional training or coursework in communication, customer service, or office systems a plus.

Benefits

• Health & Well‑being
  • Day One
    • Competitive health, dental & vision insurance coverage
    • Employee Assistance Program
  • After 90 days of continuous employment
    • Maternity Leave (12 weeks at 100% pay)
    • 8 weeks of short term disability leave paid at 100%
    • 4 weeks of paid parental leave paid at 100%
    • Paternity Leave (4 weeks at 100% pay)
• Financial Benefits
  • 401(k) Retirement plan and company paid match
  • Life Insurance
  • Health Savings Account (HSA) with employer contribution
  • Flexible Spending Accounts (FSA)
  • Short Term Disability (company paid)
  • Long Term Disability
• Work‑Life Balance
  • Competitive time‑off policies
  • Tuition Reimbursement

The salary range for this position is estimated in good faith to be [minimum amount - maximum amount]. The specific offer will depend on the candidate's qualifications, experience, and other job‑related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.

This position is not eligible for any form of sponsorship (e.g., OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.