Customer Service Rep

Nashville Toyota North; Nashville (TN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

Life insurance

Employee discounts

IRA bonus match

Job summary

Nashville Toyota North in Nashville, TN is seeking a full-time Customer Service Rep to join our office team. This entry-level role supports front desk operations and greets guests in the showroom.

You will handle phone inquiries, direct calls, and maintain a tidy, professional reception area while cross-training for back desk tasks. Competitive pay, strong benefits, and advancement opportunities await.

Qualifications

• At least 18 years old.
• Valid driver's license and a clean driving record.
• Authorization to work in the U.S.
• Excellent customer service skills.
• Front desk experience is preferred.

Responsibilities

• Greet guests as they enter the showroom and answer phone inquiries.
• Direct calls to the appropriate staff and maintain a professional demeanor.
• Cross-train to assist back desk tasks and prepare deal folders.
• Issue temp tags through the online system and keep front desk tidy.
• Support sales team and ensure the showroom runs smoothly.

Skills

Excellent verbal communication

Written communication

Time management

Organized

Attention to detail

Collaboration

Job description

Are you an administrative professional looking for exciting work? If so, join our office team at Nashville Toyota North in Nashville, TN as a full-time Customer Service Rep!

WE ARE AN ESTABLISHED COMPANY THAT VALUES OUR TEAM

We pay our Customer Service Reps a competitive starting wage of $18/hour. Our team also enjoys great benefits, including medical, dental, paid time off (PTO), life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a Christmas party, and opportunities for advancement through internal promotions.

Our team also enjoys discounted oil changes, free unlimited car washes, and free lunches during Saturday shifts. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

• At least 18 years old
• Valid driver's license and a clean driving record
• Authorization to work in the U.S.
• Excellent customer service skills

Front desk experience is preferred, but multiple factors will be taken into consideration. If you can meet these requirements and perform this administrative job as described above, we would be happy to have you as part of our office team!

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Are you highly organized and attentive to detail? Do you work well in a collaborative environment? If so, please consider applying for this Customer Service Rep position today!

A NORMAL DAY FOR A CUSTOMER SERVICE REP

This full-time entry-level administrative position in our office works from 12 PM to 8 PM, Monday to Friday with weekends off.

As a Customer Service Rep, you use your excellent customer service skills, you greet guests as they enter the showroom and ensure they feel comfortable. You answer the phone in a timely manner and direct the call to the appropriate personnel when customers call for information. Maintaining a calm and professional demeanor, you professionally speak to customers, even when they're upset with the service they've received.

Additionally, you cross-train to help with our back desk area and are happy to take on any task that comes your way. As needed, you issue temp tags through our online system as well as maintain deal folders and ensure they're ready for our sales team. The front desk area is always clean and tidy under your watch. You enjoy having a job that uses your strong administrative and office skills, and you take great pride in knowing your hard work keeps our dealership running at optimal levels!

ABOUT NASHVILLE TOYOTA NORTH

Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles from the powerful Toyota Supra to the rugged Toyota Tacoma. But our top-notch customer service doesn't end in the showroom. We also treat our customers like VIPs in our service department and express center. Because only the very best will do, we strive to maintain a friendly and professional team of experts to help our customers shop for, service, and finance their dream cars.

We're always looking for bright, motivated, and energetic professionals to add to our world-class team. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Join us today for access to competitive compensation, great benefits, and the chance to build the career you've always imagined.

Location: 37115