Customer Service Rep

Dufry Careers; Milwaukee (WI); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Health insurance

PTO

Holiday pay

Meal benefits

401(k) retirement plan

Employee assistance program

Career growth opportunities

Referral bonus

Job summary

HMSHost at Milwaukee Airport is seeking a Customer Service Representative to support stores with sales, returns and voids, and to administer the Mystery Shop and training programs. This non-exempt role reports to the Store Manager/Assistant Store Manager.

Provides service excellence and customer support in a fast-paced retail environment.

Qualifications

• Requires a High School diploma or GED
• Customer service and/or training experience preferred
• Ability to speak, read and comprehend instructions, short correspondence and policy documents
• Ability to interact with the public and coworkers in a friendly, enthusiastic and
• Drug Free Workplace (DFW)

Responsibilities

• Provides customer support and handling customer inquiries
• Works directly in the unit with associates to ensure service/training compliance standards are met
• Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
• Provides feedback to managers regarding continued development of associates
• Acts as mentor to transition associate from time of hire to completion of retail training process
• Administers service excellence training in units
• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

Job description

Benefits

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Milwaukee Airport F&B

Advertised Compensation: $14.60to

Summary

The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions

Provides customer support and handling customer inquiries

Works directly in the unit with associates to ensure service/training compliance standards are met

Coordinates all training of hourly staff in customer service program as well as provides hands‑on training of MIT, Brand, and OJT within the branch

Provides feedback to managers regarding continued development of associates

Acts as mentor to transition associate from time of hire to completion of retail training process

Administers service excellence training in units

Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

Minimum Qualifications, Knowledge, Skills, and Work Environment

Requires a High School diploma or general education development (GED) diploma

Customer service and/or training experience preferred

Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents

Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and

Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").