Customer Service Rep

HMSHost; Milwaukee (WI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

401(k) retirement plan with company match

Tuition reimbursement

Employee assistance program

Job summary

A leading hospitality service provider in Milwaukee is seeking a Customer Service Representative to provide customer assistance, take food orders, and ensure the workspace is clean. Candidates should have a High School diploma and experience in customer service, along with the ability to handle cash transactions. The position offers comprehensive benefits including health insurance, paid time off, and opportunities for career growth.

Qualifications

• Requires ability to speak, read, and comprehend instructions.
• Must interact with public and coworkers in a friendly manner.
• Prior experience handling cash and credit transactions preferred.

Responsibilities

• Provide customer support and assist with food orders.
• Maintain cleanliness and follow food handling procedures.
• Process transactions on the MICROS POS units.

Skills

Customer service experience

Ability to lift 40lbs

Cash handling

Education

High School diploma or GED

Job description

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Customer Service Representative is responsible for performing a variety of duties, including providing customer assistance in stores by completing sales transactions, assisting in the kitchen area, stocking the work area and keeping the work‑space clean, assisting on the service line with food finishing and plating, and fostering a team work ethic.

The CSR ensures consistent application of all company and local customer service policies and performs all other responsibilities as directed by the business or as assigned by management. This is a non‑exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions

• Provides customer support—greets customers/ takes food orders and handles customer inquiries regarding the menu; looks for opportunities to suggestive sell.
• Works directly in the unit with other associates to ensure compliance with service and brand standards.
• Transfers products and supplies from storage to work area and assists with specific food finishing job tasks prior to serving the item to customers.
• This position is responsible for transaction processing on the MICROS POS units; the CSR receives cash or credit card payments and processes accordingly, and is responsible for compliance with Company cash‑handling requirements.
• Is aware of and makes sure that proper food handling procedures are followed throughout the life of the products being utilized; cleanliness of the work area is critical—safety protocols are followed as well as proper sanitizing procedures.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires a High School diploma or general education development (GED) diploma.
• Customer service and/or training experience preferred.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents.
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Requires the ability to lift and/or push objects weighing up to 40lbs, in addition to being able to bend, twist, and stand in order to perform normal job functions.
• Prior experience handling cash and credit transactions preferred.

AVA AVOTA, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).