Customer Service Rep

Lincare-085e31c; Lynchburg (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare in Lynchburg, VA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and enter orders accurately. The role supports physician-directed care and ensures records are kept up to date.

The position emphasizes communication with patients, accurate data entry, and collaboration with coworkers to meet ongoing product/service needs while complying with orders and licensing requirements.

Qualifications

• High School Diploma, GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet location-specific licensing requirements.

Responsibilities

• Answer questions and educate customers about products/services.
• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Verify and update demographic information in records.
• Enter customer orders in the system.
• Document calls in the record keeping system.

Skills

Customer communication

Documentation

Training staff

Data entry

Demographic updates

Education

High School Diploma or GED

Tools

Computer entry systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.00 - $20.00 per hour

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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