Customer Service Rep

Talentify; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages & Salaries

Employee Referral Program

On the Job Training

Medical Insurance

Dental & Vision Insurance

Profit Sharing & 401(k)

Life Assistance Program

Paid Holidays

Vacation & Sick Leave

Family Owned Compassionate Workplace

Job summary

PABCO Gypsum, Las Vegas, is hiring a Customer Service Rep/Dispatcher to manage customer orders and coordinate with transportation providers for on-time deliveries. The role includes SAP data entry, freight coordination, and customer support for product inquiries.

Ideal candidates have a high school diploma or GED and 2 years of related experience; manufacturing familiarity is a plus. We offer competitive wages, training, and comprehensive benefits in a family-owned environment.

Qualifications

• High school diploma or GED required.
• Two years of related experience and/or training.
• Experience in a manufacturing environment is a plus.

Responsibilities

• Receive and process incoming customer orders for materials and products.
• Prepare order paperwork for shipment and secure freight carriers as required.
• Route orders to departments and follow up to ensure delivery by dates.
• Resolve routine issues with carriers, including liability and rate discrepancies.
• Provide product information and direct customers to resources.

Skills

Customer service

Dispatching

Order entry

Education

High School Diploma or GED

Tools

SAP

Job description

Who are we?

PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years. PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction.

Here at our Las Vegas location, we make Gypsum Wallboard. Your job as a Customer Service Rep/Dispatcher is to help manage customer orders and work with transportation companies to ensure deliveries are made.

Why you want to work for us!

• Competitive Wages & Salaries
• Employee Referral Program
• On the Job Training
• Medical Insurance
• Dental & Vision Insurance
• Profit Sharing & 401(k)
• Life Assistance Program
• Paid Holidays
• Vacation & Sick Leave
• Family Owned Compassionate Workplace

What’s the Job?

• Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
• Prepares order paperwork for shipment and/or secures freight carriers as required.
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
• Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
• Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP.
• Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.

You and your experience:

• High school diploma or general education degree (GED)
• Two (2) years related experience and/or training

What puts you ahead:

• Previous customer service experience for a manufacturing company
• Previous dispatching experience
• Attention to detail and order entry experience

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.