Customer Service Rep

Lincare Holdings Inc.; Independence (MO); On-site; USD 43,000 - 51,000; Full time

Job summary

Join a leading provider of health care services as a Customer Service Representative. In this entry-level role, you'll communicate with customers to address inquiries, resolve issues, and maintain accurate records. This is a full-time position offering competitive pay and an opportunity to make a meaningful impact in health care.

Qualifications

• Entry-level position requiring strong communication skills.
• Assists customers with questions and service needs.

Responsibilities

• Handles inbound and outbound calls to assist customers.
• Documents interactions in the computerized system.
• Assesses customer needs and updates records.

Skills

Customer communication

Problem-solving

Record keeping

Job description

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This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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