Customer Service Rep

Kamaka Air, LLC; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Kamaka Air, LLC in Honolulu, Hawaii is seeking a skilled Customer Service and Support specialist to handle air cargo services and bookings. The role includes managing customer interactions, ensuring accurate recordkeeping, preparing cargo documentation, and performing physical duties such as lifting. Qualifications include a high school diploma and a valid driver's license. Kamaka Air promotes an inclusive hiring culture with equal opportunities for all candidates.

Qualifications

• Ability to manage air cargo bookings effectively.
• Knowledge of air cargo services and rates.
• Valid driver’s license and ability to obtain necessary permits.

Responsibilities

• Provide information on air cargo services to customers.
• Manage air cargo bookings and coordinate with clients.
• Input cargo booking information and maintain accurate records.
• Prepare and verify necessary documentation for shipments.

Skills

Customer Service

Data Entry

Communication

Attention to Detail

Education

High School diploma or equivalency preferred

Job description

Job Responsibilities

Customer Service and Support

• Provide information to customers regarding available air cargo services, rates, and shipment schedules.
• Manage and process air cargo bookings by coordinating with clients and internal teams.
• Maintain knowledge of pricing structures and any applicable promotions.
• Notify customers of any delays or issues affecting their shipments and offering alternative solutions.

Data Entry and Recordkeeping

• Ensure that all customer interactions, bookings, and sales activities are properly logged for future reference.
• Ensure that all relevant booking details, such as cargo weight, dimensions, and special handling instructions, are accurately recorded.
• Generate reports on sales performance, booking trends, and customer interactions.

Cargo Documentation

• Input cargo booking information into the company’s systems and maintaining accurate records of all transactions.
• Prepare and verify all required documents for shipments, such as air waybills, customs declarations, and manifests.
• Communicate special handling requirements or priority shipments to the operations team.
• Weighs, and measures items to determine costs using established rates.

Perform other duties as assigned.

Physical Duties and Requirements

• Ability to sit for extended periods at a desk and use a computer.
• Ability to lift and carry up to 50 pounds.
• Must be able to adhere to process protocol.
• Must be able to apply established protocols in a timely manner.
• Must be able to communicate with employees regarding concerns in a confidential manner.
• Occasional travel between office locations or to off-site meetings/events.

Preferred Qualifications

• High School diploma or equivalency preferred.
• Possess a valid driver’s license, ability to obtain an Airport Motor Vehicle Operating Permit, and the ability to obtain certification to operate forklift trucks for the purpose of loading and unloading freight.
• Available to work various shifts including weekends and holidays

Schedule

• 8 hour shift
• Monday through Friday
• Weekends as needed

Kamaka Air is committed to hiring a diverse workforce and sustaining an inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Kamaka Air complies with applicable state and local laws governing nondiscrimination in employment in every location where Kamaka Air has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.