Customer Service Rep

Lincare Holdings, Inc.; Grangeville (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Retirement savings

Tuition Reimbursement

Employee Discounts

Job summary

Lincare Holdings, Inc. in California seeks an employee to communicate with customers to answer questions, resolve problems, assess needs, and support compliance with physician direction.

You will handle inbound/outbound calls, document interactions, enter orders, verify demographics, and contribute to training while upholding quality care and accurate record-keeping.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Provides customer education regarding products/services.
• Documents calls in computerized records.
• Enters customer orders in the system.
• Verifies and updates demographic information in records.

Skills

Read/analyze documents

Pharmacy terminology

Communication

Training support

Calculate dosage/frequency

Follow instructions

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry RequiredMust meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.