Customer Service Rep

Lincare Holdings, Inc.; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings, Inc. is seeking a customer service-oriented associate to communicate with patients and healthcare providers, answer questions, and process orders in a fast-paced environment.

The role involves educating customers on products and services, updating records, and collaborating with teammates to meet patient needs and physician directions. A high school diploma or GED is required, and entry-level training is provided.

Qualifications

• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees as needed.
• Accurately enter data and process orders.

Responsibilities

• Communicate with customers via inbound/outbound calls and dialer system.
• Assess needs for additional products/services.
• Answer questions and educate customers about products/services.
• Document calls in computerized system and enter orders.
• Verify and update demographic information in records.

Skills

Clear communication

Customer education

Training support

Data entry

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry RequiredMust meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.