Customer Service Rep

Lincare Holdings, Inc.; Carson City (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Employee referral program

Employee discounts

Job summary

Lincare Holdings, Inc. in Carson City, Michigan, seeks a customer service representative to communicate with customers by phone, answer questions, resolve problems, and support compliance with physician directions.

You will assess customer needs for products and services, enter orders, verify demographics, document calls, and assist training colleagues while maintaining accurate records in our computerized system.

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in employee training.
• Perform basic calculations for dosing and frequency.
• Follow oral and written instructions accurately.

Responsibilities

• Handle inbound and outbound calls to customers.
• Assess customer needs for products/services.
• Verify patient information and order entry.
• Educate customers about products and services.
• Document calls in the computerized system.
• Enter customer orders into the computerized system.
• Update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training others

Dosing calculations

Follow instructions

Education

High School Diploma or GED

Basic computer literacy

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry RequiredMust meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.