Customer Service Rep

SBM Offshore; Edwardsville (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is seeking a Customer Service Rep to safely operate forklifts and support daily PIT operations in Edwardsville, IL. The role emphasizes safety, professional communication with staff and customers, and efficient handling of pallets and waste.

The position requires a high school diploma or GED, forklift certification, and at least six months of related experience or training, plus a valid driver’s license and clean driving record.

Qualifications

• High school diploma or GED required.
• Forklift certification and safety training completed.
• Minimum six months related experience or training.
• Valid driver’s license with clean driving record.

Responsibilities

• Operate forklift safely and efficiently to load, unload, or stack material.
• Comply with safety rules, policies, and procedures.
• Maintain logs and schedules; perform daily equipment checks.
• Present a professional appearance and conduct while interacting with customers.
• Keep PIT area organized and clean; move waste pallets and ensure loads are secure.
• Take directions from lead/supervisor and assist with punch-list items.
• Report incidents and hazardous conditions to supervisor.

Skills

Safety awareness

Professional communication

Customer service mindset

Education

High school diploma / GED

Tools

Forklift

Job description

Title:

Customer Service Rep

Job Description:

Job Overview

The Powered Industrial Truck (PIT) Operator will be responsible for safely operating forklifts.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Comply with safety rules, policies, and procedures. Stop at risk behavior of others and self.

• Maintain current forklift training and certification as required by company policies.

• Perform repetitive tasks.

• Take directions and respond to supervision.

• Move levers or controls of lifting devices to load, unload or stack material.

• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.

• Move waste pallets around the PIT area by positioning forks, or lifting platform devices under, over, or around loaded pallets or skids.

• Stack waste pallets in the proper waste trailers.

• Check loads are secure and maintain a clean and safe environment.

• Keep the PIT area organized and clean.

• Perform daily equipment checks.

• Maintain logs and schedules.

• Remove machine attachments and waste material from machines if applicable.

• Support shift lead in completing punch-list items.

• Use proper personal protective equipment.

• Present a professional appearance and conduct.

• Understand customer service and satisfaction.

• Understand reporting systems and importance of the environment.

• Maintains dock and collection areas.

• Collect, salvage, and sort reusable or recycle materials or waste materials.

• Reports incidents and hazardous conditions to supervisor.

• Fill in during staff shortages, such as in custodial, recycle, or maintenance.

• Other duties as assigned.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

High school diploma / GED

Six months related experience and/or training

Certificates, Licenses, Registrations

Required to have a valid Driver’s license and clean driving record

Required to be forklift certified, and complete all safety and task training certifications

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation and Shift:

Wed-Sat 6:00am-4:30pm
$15.00-$16.00 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at:

www.sbmmanagement.com/careers Careers – SBM

_ SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. _