Customer Service Rep

SBM Management Services, LP; South Roxana (IL); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Comprehensive benefit packages

Job summary

SBM Management Services, LP is seeking a Customer Service Rep in South Roxana, Illinois. The role involves safely operating forklifts, complying with safety rules, and maintaining required certifications. Key responsibilities include organizing the PIT area and ensuring customer satisfaction.

Qualified candidates will have a high school diploma, forklift certification, and a clean driving record. This role offers a compensation of $15.00-$16.00 per hour, working Wed-Sat from 6:00 AM to 4:30 PM.

Qualifications

• Valid Driver's license and clean driving record required.
• Forklift certified and completion of safety/task training certifications.

Responsibilities

• Safely operate forklifts and maintain current certifications.
• Comply with safety rules and policies.
• Perform repetitive tasks in an organized PIT area.
• Check loads, maintain logs, and support shift lead.

Education

High school diploma / GED

Six months related experience and/or training

Job description

Job Overview

The Powered Industrial Truck (PIT) Operator will be responsible for safely operating forklifts.

Title

Customer Service Rep

Roles & Responsibilities

• Comply with safety rules, policies, and procedures. Stop at risk behavior of others and self.
• Maintain current forklift training and certification as required by company policies.
• Perform repetitive tasks.
• Take directions and respond to supervision.
• Move levers or controls of lifting devices to load, unload or stack material.
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
• Move waste pallets around the PIT area by positioning forks, or lifting platform devices under, over, or around loaded pallets or skids.
• Stack waste pallets in the proper waste trailers.
• Check loads are secure and maintain a clean and safe environment.
• Keep the PIT area organized and clean.
• Perform daily equipment checks.
• Maintain logs and schedules.
• Remove machine attachments and waste material from machines if applicable.
• Support shift lead in completing punch‑list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems and importance of the environment.
• Maintains dock and collection areas.
• Collect, salvage, and sort reusable or recycle materials or waste materials.
• Reports incidents and hazardous conditions to supervisor.
• Fill in during staff shortages, such as in custodial, recycle, or maintenance.
• Other duties as assigned.

Qualification

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education And/Or Experience

• High school diploma / GED
• Six months related experience and/or training

Certificates, Licenses, Registrations

• Required to have a valid Driver’s license and clean driving record
• Required to be forklift certified, and complete all safety and task training certifications

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation And Shift

Wed‑Sat 6:00am‑4:30pm

$15.00‑$16.00 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.