Customer Service Rep

Lincare Holdings Inc.; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector seeks a Customer Service Representative to assist customers with product information and service inquiries. This entry-level role will involve direct communication with clients, handling questions, orders, and ensuring compliance with physician instructions. Ideal candidates will demonstrate effective communication skills and a customer-first attitude while operating in a full-time capacity.

Qualifications

• Entry-level position.
• Ability to communicate effectively with customers.
• Experience with customer service preferred.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional services.
• Documents interactions in the computerized system.

Skills

Customer communication

Problem-solving

Compliance support

Job description

Join to apply for the Customer Service Rep role at Lincare

Join to apply for the Customer Service Rep role at Lincare

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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