Customer Service Rep

Schleich-USA-Inc.; Charlotte (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

6+ weeks paid time off

Free medical/dental/vision insurance

401k

Life and AD&D insurance

Tuition reimbursement

Job summary

Schleich USA, Inc. in Charlotte, NC, is seeking a Customer Service Representative to join our on-site team with two days of remote work. You will handle order processing in SAP, manage the full order lifecycle, and respond to inquiries with accuracy and speed.

The ideal candidate has 3+ years of customer service experience, strong Excel skills, and experience with SAP. You will collaborate with sales, logistics, and accounting to ensure exceptional service to customers and partners.

Qualifications

• 3+ years of customer service experience.
• Proficiency with SAP and MS Excel.
• High school diploma or equivalent.

Responsibilities

• Process customer orders accurately using SAP.
• Manage the full order lifecycle from entry through delivery.
• Respond to customer inquiries regarding order status, product availability, pricing, shipping, and returns.
• Process returns, credits, debit memos, and customer adjustments.
• Coordinate with sales, logistics, and accounting to resolve issues.
• Research issues and provide accurate information to stakeholders.
• Maintain high level of customer satisfaction through timely follow-up and issue resolution.
• Maintain a professional, positive, customer-focused attitude.

Skills

SAP

Excel

MS Office

Attention to detail

Problem-solving

Multi-tasking

Active listening

Education

High school diploma

Tools

SAP

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Full Time Schleich USA inc., Charlotte, NC, US

2 days ago Requisition ID: 1003

This role is based on-site in our Charlotte, NC office with 2 days per week work-from-home flexibility.
Are you a quick learner and tenacious problem-solver with an eye for detail? Do you have 3+ years of customer service experience, including working with SAP and MS Excel? If so, we'd love to speak with you about aCustomer Service Representative role at Schleich USA, Inc., the Americas headquarters of a beloved German toy brand.

We are looking for someone who thrives in a fast-paced environment, demonstrates a strong drive for results, and takes pride in delivering accurate, high-quality work. The ideal candidate is highly accountable, responsive to feedback, and comfortable working in an environment with frequent communication, follow-up, and attention to detail. They are able to effectively manage multiple priorities while maintaining exceptional accuracy and customer focus.

Our extremely competitive offering currently includes a casual fun work environment, 6+ weeks paid time off, FREE medical/dental/vision insurance for you and all dependents, unlimited online professional training, a casual and fun office environment, along with many other offerings like 401k, life and AD&D insurance, tuition reimbursement, etc. Not to mention the fact that you’ll be working for an international toy company, loved by kids and adults alike for over 90 years!
This role is on-site with some work-from-home flexibility; 3 days in office and 2 days work from home.

Customer Service & Order Management

• Process customer orders accurately using SAP
• Manage the full order lifecycle from order entry through delivery
• Respond to customer inquiries regarding order status, product availability, pricing, shipping, and returns and any other customer-related issues
• Process returns, credits, debit memos, and customer adjustments
• Coordinate with sales, logistics, and accounting teams to resolve customer issues
• Research issues and provide accurate and complete information to all stakeholders: customers, sales agents, sales and marketing teams
• Maintain a high level of customer satisfaction through timely follow-up and issue resolution
• Maintain a professional, positive, and customer-focused attitude at all times

SAP & Data Management

• Create, maintain, and update customer master data in SAP.
• Generate SAP reports and provide data analysis to internal stakeholders
• Monitor order processing activities and resolve system-related discrepancies
• Ensure data accuracy and compliance with company procedures

Experience and Other Requirements

• High school diploma and 3+ years of proven customer support experience
• 3+ years' recent experience using SAP, sales and distribution modules, master data & reporting
• Proficiency in MS Office applications, especially Excel (lookups, pivot tables, etc.)
• EDI knowledge is a plus
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication
• Customer-focused approach and active listening
• Ability to multi-task, prioritize, and manage time effectively

Schleich is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Typically 8am-5pm Mon-Fri (3 days in office and 2 days work from home)