Customer Service Rep

Performance Food Group (New); Budd Lake (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Day 1 health benefits

Employee stock purchase plan

RRSP

Paid time off

Scholarship opportunities for children

Job summary

Core-Mark, a Performance Food Group Company, seeks a Customer Care Representative to ensure top-notch service at every customer touch point. You will handle inquiries in person, by phone, and by mail, while preserving accurate pricing, dates, and records.

The role requires at least one year of customer service experience, 40 WPM typing, and strong communication. Schedule: Monday–Friday, 8:00AM–5:00PM; location: Budd Lake, NJ. Join a team committed to customers and accuracy.

Qualifications

• Minimum of one year of customer service experience.
• Must be able to type 40 WPM (words per minute).
• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Responsibilities

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Skills

Customer service

Typing 40 WPM

Excellent communication

Two-digit math

Data entry accuracy

MS Office

Tools

Microsoft Office

Job description

Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support food distribution
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Schedule: Monday - Friday, 8:00AM - 5:00PM

Position Responsibilities

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.

Skills & Experiences

• Minimum of one year of customer service experience.
• Must be able to type 40 WPM (words per minute)
• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Benefits

Click Here for Benefits Information

Qualifications

• Minimum of one year of customer service experience.
• Must be able to type 40 WPM (words per minute)
• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Preferred qualifications

Experience in a call center type environment.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.