Customer Service/Information Services Support Representative

Performance Food Group (New); Carroll (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Core-Mark is seeking a customer service and I.S. support-minded professional to process orders, answer questions, resolve issues, and support office and warehouse systems.

You will be the primary contact for customer inquiries, sales support, transportation, and the IS help desk. Responsibilities include handling orders and credit requests, researching problems, providing timely updates, and supporting cross-functional teams.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a customer service, support desk, or related environment preferred.
• Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Responsibilities

• Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
• Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
• Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
• Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
• Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
• Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.

Skills

Customer service

Support desk

Phone support

Education

High school diploma or equivalent

Tools

Office systems

Phone systems

Copy machines

Software applications

Job description

Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description:

GENERAL SUMMARY:

Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.

ESSENTIAL JOB FUNCTIONS:

1. Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)
2. Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees. (15%)
3. Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary. (10%)
4. Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems. (5%)
5. Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed. (5%)
6. Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs. (5%)

Benefits:

Qualifications:

High school diploma or equivalent required.

1-2 years of experience in a customer service, support desk, or related environment preferred.

Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Preferred qualifications:

Knowledge of and skill in using computers and various office equipment, including phone systems, copy machines, and software applications.

Ability to communicate effectively with customers, employees, managers, and business contacts in a courteous and professional manner, both verbally and in writing.

Ability to listen carefully, assess needs, and provide accurate and timely solutions.

Ability to work with minimal supervision and manage multiple tasks or requests simultaneously while prioritizing effectively.

Ability to enter data quickly and accurately and check/correct own work.

Ability to maintain confidentiality and handle sensitive information appropriately.

Ability to learn and apply company policies, procedures, and systems.

Ability to remain positive and professional in high-volume or challenging call situations.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.