Customer Service Rep

Culligan Ultrapure; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

Paid holidays and PTO

401k matching

Employee referral program and customer

Education assistance

Job summary

Culligan Ultrapure in Austin, TX is seeking an organized customer service coordinator to support daily operations, answer calls, schedule service appointments, and manage route deliveries.

You will maintain and enter data in NetSuite, assist with basic collections and bookkeeping tasks, and contribute to excellent customer care while upholding our standards of efficiency and accuracy.

Qualifications

• Associate degree preferred with hands-on customer service experience.
• Route scheduling experience preferred.
• Excellent customer service skills.
• Basic Microsoft Excel experience.
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing accounts receivable delinquency.
• Basic understanding of Accounts Payable process.

Responsibilities

• Provide day-to-day customer service operations, including assisting customers and answering incoming calls.
• Schedule service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.
• Contribute to accurate and timely customer communications.

Skills

Customer service

Data entry

Excel basics

Route scheduling

Bookkeeping basics

Accounts payable awareness

Education

Associate degree preferred

Tools

NetSuite

Excel

Job description

Join Our Team at Culligan Ultrapure – Make a Splash in Your Career!

About Us

Culligan Ultrapure is part of the trusted Culligan Water family, serving communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. We are a proud leader in water purification and softening, providing solutions for residential, commercial, and industrial customers. With over 40 locations and decades of expertise, we’re passionate about making a positive impact through better water!

Position Description

Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Job Qualifications

• Associate degree preferred with hands-on customer service experience.
• Route scheduling experience preferred.
• Excellent customer service skills
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Why You’ll Love Working With Us

• Competitive pay that rewards your hard work
• Comprehensive benefits: Health, dental, and vision coverage
• Paid holidays and PTO to help you recharge
• 401k matching to secure your future
• Employee referral program and customer referral bonuses – because great people know great people
• Education assistance to help you grow your skills