Customer Service Rep

Workstream; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

NVA Pet Resorts seeks a Part-Time Customer Service Representative (Pet Host) at our Ann Arbor resort. You’ll greet clients and pets, manage front desk operations, and ensure a warm, caring experience for every guest.

Responsibilities include check-ins/outs, booking boarding/daycare/grooming, answering phones and emails, processing payments, and verifying vaccination records. Weekend and holiday availability is required.

Qualifications

• Friendly, confident and professional.
• Detail-oriented and organized.
• Able to multitask in a busy lobby.
• Comfortable with phones, scheduling and computer systems.
• Willing to upsell services and promote memberships.
• Calm and solution-focused with customers.
• Love for dogs and cats.

Responsibilities

• Greeting clients, pets, and vendors warmly.
• Managing check-ins and check-outs.
• Booking boarding, daycare, grooming, and training.
• Answering phones, emails, and voicemails promptly.
• Processing payments and balancing transactions.
• Obtaining and verifying vaccination records.
• Recommending services and activity packages.
• Communicating pet updates to leadership.
• Keeping lobby and front areas clean and safe.
• Help the team as needed, including occasional pet handling.

Skills

Friendly

Detail-oriented

Professional demeanor

Multitasking

Phone handling

Scheduling

Computer systems

Tools

Scheduling software

Job description

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Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Part-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs.
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Part-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

2281 W Liberty St, Ann Arbor, MI 48103, USA