Customer Service Rep

Workstream; Chagrin Falls (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

NVA Pet Resorts in Ohio is seeking a Part-Time Pet Host to manage front desk, greet clients and pets, and ensure a welcoming, caring environment for every guest.

You will handle check-ins/outs, bookings for boarding, daycare, grooming and training, answer phones and emails, process payments, verify vaccination records, and assist with upselling services and memberships. Weekend and holiday availability required.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized with strong multitasking skills.
• Comfortable handling phones, scheduling, and computer systems.

Responsibilities

• Greet clients, pets and vendors warmly and manage front desk.
• Handle check-ins and check-outs and balance transactions.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Obtain and verify vaccination records and manage waitlists.
• Suggest services and activity packages to meet client needs.
• Communicate pet updates to leadership and keep lobby tidy.
• Assist team with occasional pet handling and cleaning as needed.

Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Part-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs.
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Part-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

At The Barkley, we employ responsible, devoted, and detail-oriented animal care professionals who perform their jobs superbly in an interesting, challenging, fulfilling, and enjoyable working environment. Our dedicated team leads the pack in providing personalized care to meet the needs of every unique furry guest.