Customer Service Representative - Will Call

Ben E. Keith; Amarillo, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off & Holidays

Wellness, EAP & Educational Assistance

Job summary

Ben E. Keith Company, serving West Texas, Amarillo and surrounding areas, is seeking a customer relations role to manage in-person and phone orders. You will handle inquiries, process orders, and keep transaction records with a focus on accuracy and courtesy.

The position emphasizes excellent communication, basic math, data entry, and proficiency with Microsoft Office. Prior Customer Relations experience is preferred, with a GED or high school diploma required.

Qualifications

• Excellent verbal and written communication.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Knowledge of Microsoft Outlook, Word, Excel, Access, etc.
• High school diploma or GED required; one year experience and/or training in a Customer Relations position preferred.
• Familiar with keyboard and data entry.
• Ability to multitask.

Responsibilities

• Take and enter orders at will call center in person, by phone, or computer.
• Maintain petty cash box and balance daily; return cash box to safe at end of day.
• Keep records of customer interactions or transactions; document inquiries, complaints, or actions taken.
• Handle large volumes of incoming calls and in-person orders.
• Contact customers regarding orders or additional products and services.
• Research records to retrieve information related to customers or vendors.
• Maintain a friendly, helpful attitude toward customers and co-workers.

Skills

Verbal communication

Written communication

Keyboard & data entry

multitask

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Access

Job description

West Texas Food, 2300 North Lakeside Dr., Amarillo, Texas, United States of America

Job Description

At Ben E. Keith Company, our legacy is strong—and our future is even stronger.

For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.

But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact—because when our people succeed, so do our customers and our business. Since 1906, that’s been our promise.

Position Summaryand Responsibilities:

This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints.

• Responsible for taking and entering orders at will call center in person , by phone, or computer .
• Responsible for petty cash box . Must c ompile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
• Must be able to handle large amounts of both incoming calls regarding products and in-person orders.
• Contact customers as needed regarding orders, additional products and services.
• Research records in computer or hard copy files to retrieve information related to customers or vendors.
• Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• K nowledge of Microsoft Outlook Internet software; Order processing systems and Microsoft Word, Excel, Access, etc.
• High school diploma or general education degree (GED) required . One year experience and/or training in a Customer Relations position preferred.
• Must be familiar with keyboard and data entry.
• Ability to multitask.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 20 lbs .

We offer employees the opportunity to make a meaningful impact in collaborative, results-driven environments supported by competitive benefits, including:

• 401(k) with Company Match + 100% Company-Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance

At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation. We are an Equal Employment Opportunity and Aff

West Texas Food, 2300 North Lakeside Dr., Amarillo, Texas, United States of America