Customer Service Rep

Pratt Industries; Albert Lea (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Pratt Industries, Inc. is seeking a detail-oriented Customer Order Coordinator to take and process customer orders and address inquiries and complaints. You will place orders for materials, process purchase orders, provide quotes, manage billing, and coordinate credits.

You will maintain customer files and support sales teams while ensuring timely communication and accuracy. Comfort with reading sales reports, operating instructions, and procedure manuals is essential.

Qualifications

• HS Diploma or GED required.
• Manufacturing experience preferred.
• Experience with computer data-entry.
• Experience in the corrugated box industry preferred.
• Excellent communication skills.
• Ability to read and interpret documents (sales reports, operating instructions).
• Ability to perform basic math and compute ratios and percentages for cost and volume.
• Ability to apply common sense to follow instructions and solve problems.
• Knowledge of products and production processes.

Responsibilities

• Take customer orders from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process purchase orders, provide quotes to customers, process billing and coordinate credits.
• Handle customer complaints and questions and follow-up with internal personnel as required.
• Maintain all customer files, record and distribute customer order changes, email confirmations to customers and assist sales personnel as appropriate.
• Assist in generating supplemental sales.
• Track warehouse items to ensure availability and that minimum/maximum levels are followed and analyze monthly usages and re-stocking per customer.
• Comply with company policies and procedures and take on any additional duties assigned by management.

Skills

Excellent communication

Data entry

Product knowledge

Cost/volume math

Reasoning ability

Education

HS Diploma or GED

Tools

Data entry software

Job description

Summary

Take and process customer orders and address all customer inquiries and complaints.

Duties and Responsibilities

Take customer orders either directly from customers or sales representatives. Place orders on a timely basis for purchases of materials and supplies to be used in production. Process purchase orders, project pricing/provide quotes to customers, process billing and coordinate accounting credits. Handle customer complaints and questions and follow-up with appropriate internal personnel as required. Maintain all customer files, record and distribute customer order changes, email confirmations to customers and assist sales personnel as appropriate and assist in generating supplemental sales. Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed and analyze monthly usages and re-stocking per customer. Comply with company policies and procedures and take on any additional duties assigned by management.

Education and/or Experience

HS Diploma or GED. Candidates are preferred who offer experience in manufacturing, have experience in computer data-entry or experience in the corrugated box industry.

Language Skills

Excellent communication skills, ability to read and interpret documents such as sales reports, operating instructions and training in procedure manuals.

Mathematical Skills

Ability to do basic math along with computing ratios and percentages pertaining to cost and volume.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

Technical Skills

Application knowledge and skill for computer data entry. Application knowledge of products and production processes.