Customer Service Rep (Part-Time)

EDPO Brand; Cedarville (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Autore Oil & Propane is seeking a Customer Support Associate to join our team in Cedarville, AL. You will be the point of contact for customers, handling calls, resolving issues, and ensuring accurate account records.

You’ll work closely with the General Manager and delivery teams to support retention, billing, and scheduling, while upholding service standards and company values. Prior customer service experience preferred.

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention by resolving concerns and following up.
• Participate in outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy.

Skills

Phone-based customer service

Attention to detail

Reliability & punctuality

Process adherence

Education

High school diploma or GED

Tools

Billing systems

Route management software

Customer account maintenance

Job description

Why This Role Matters

Every interaction a customer has with Autore Oil & Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You’ll Do

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need accurately and on time.

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:

You’re confidently handling customer calls end-to-end, proactively identifying issues before they escal…

What You’ll Actually Do in Your First 30 Days

• Learn EDP’s customer systems, routing processes, and service workflows through hands-on training
• Begin handling inbound customer calls independently, with guidance on more complex issues
• Partner with the General Manager to understand customer retention goals and current challenges
• Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

• High school diploma, GED, or equivalent experience
• 1–2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Nice to Have

• Experience in utilities, energy, logistics, or service-based industries
• Familiarity with billing systems, route management, or customer account maintenance
• Experience supporting retention, collections, or outbound calling campaigns
• Prior administrative or office operations experience
• Exposure to accounts payable or basic finance processes

Pay Rate: $17.00 per hour

Our Culture

We’re a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward, we work hard, help when things get busy, and value trust over hierarchy.