Customer Service Relationship Rep

Global Channel Management, Inc; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial services company in Jacksonville is seeking a Customer Service Relationship Rep to manage high call volumes and build strong client relationships. The ideal candidate will have 1-3 years of experience in customer service or inside sales, strong analytical and negotiation skills, and proficiency in Excel. Join us to thrive in a dynamic, customer-centric environment.

Qualifications

• 1-3 years of customer service, customer support, or inside sales experience.
• Financial Services/Banking experience preferred.
• Excellent written and oral communication skills.

Responsibilities

• Manage multiple priorities in a fast-paced environment.
• Build and maintain relationships with clients over the phone.
• Adapt to feedback and implement improvements.

Skills

Strong work ethic

Self-starter

Time management skills

Negotiation skills

Analytical skills

Tools

Excel

Job description

About the job Customer Service Relationship Rep

Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience

Customer Service Relationship Rep requires:

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
• Careful attention to details and excellent time management skills.
• Proficiency in basic computer skills- Advanced Excel knowledge preferable.
• Intellectually curious about our business, our clients and focused on finding the best solutions.
• Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
• Ability to work effectively both independently and as a team member.
• Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
• Ability and willingness to work a flexible schedule/overtime, as needed.
• Ability to take constructive feedback and implement training concepts into your ongoing development.
• Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
• Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.