Customer Service Quality & Training Lead

CooperSurgical; United States; Teletrabalho; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

CooperVision, a unit of CooperCompanies, is seeking a Customer Service Lead in the United States. This role focuses on delivering exceptional service, coaching team members, and aligning processes with metrics and SOPs.

You will lead training efforts, validate performance, and contribute to quality improvements. Join a leadership team driving customer satisfaction and strategic CS initiatives across the organization.

Responsabilidades

• Ensure an exceptional customer experience across all Customer Service processes and SOPs.
• Train and validate performance against metrics; provide coaching and feedback to CS staff.
• Support and promote customer satisfaction and continuous improvement.
• Provide data-driven insights to identify trends, issues, and process improvements; support system enhancements.
• Contribute as part of the Leadership team and assist CS strategic plans and business projects.

Descrição da oferta de emprego

CooperVision, a unit of CooperCompanies, is seeking a Customer Service Lead in the United States. This role focuses on delivering exceptional service, coaching team members, and aligning processes with metrics and SOPs.

You will lead training efforts, validate performance, and contribute to quality improvements. Join a leadership team driving customer satisfaction and strategic CS initiatives across the organization.