Customer Service QA Specialist – Life Operations

Pacific Life; Omaha (NE); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

401k with company match

Job summary

Pacific Life is seeking a Customer Service Quality Assurance Specialist to support the Life Operations division across Newport Beach, CA, Omaha, NE, or Charlotte, NC. You will review customer interactions, identify trends, and drive process improvements with analytic insights.

Required FINRA Series 6 and strong communication skills; the role offers stable benefits and potential incentive pay. Join a team focused on service quality and customer outcomes.

Qualifications

• Advanced understanding of CMD life products and operations.
• Strong research and analytical abilities.
• Excellent communication across diverse audiences.
• Ability to work in high-volume, fast-paced settings.
• FINRA Series 6 required prior to hire.

Responsibilities

• Assess quality of Life Customer Service calls and communications.
• Use analytics tools to identify trends in service quality.
• Identify process improvements and opportunities for training.
• Maintain quality review administration across Life Operations.
• Develop and maintain reporting to analyze activity data.

Skills

FINRA knowledge

Quality assurance

Customer service

Issue resolution

Analytical skills

Job description

Pacific Life is seeking a Customer Service Quality Assurance Specialist to support the Life Operations division across Newport Beach, CA, Omaha, NE, or Charlotte, NC. You will review customer interactions, identify trends, and drive process improvements with analytic insights.

Required FINRA Series 6 and strong communication skills; the role offers stable benefits and potential incentive pay. Join a team focused on service quality and customer outcomes.