Customer Service - Property Maintenance Services Coordinator

ZipRecruiter; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

A well-established Real Estate client in Glen Oaks, NY, is seeking a Customer Service - Property Management Maintenance Services Coordinator. The role involves providing excellent customer service, managing work orders, and requires 2+ years experience in client service. A strong organizational skill set is essential for managing calls and coordinating with field personnel in a busy environment.

Qualifications

• Must have 2+ years of Client Service experience.
• Property management experience is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Handle incoming calls from tenants and vendors regarding work orders.
• Enter work order requests into the database.
• Coordinate with tenants, vendors, and maintenance staff on request status.

Skills

Client Service

Organization

Communication

Time Management

Customer Service

Tools

Microsoft Office

Job description

CBIZ Talent & Compensation Solutions has been engaged by our well-established Glen Oaks, NY based Real Estate client to identify a Customer Service - Property Management Maintenance Services Coordinator.

Requirements

• Must have 2+ years of Client Service experience with excellent follow-up and customer service skills.
• Property management experience is a plus.

About the Role

Large, financially sound Residential Garden Apartment Co-op community with approximately 20 employees in the office. The Maintenance Services Advisor (Customer Service/Admin) provides courteous customer service to Shareholders. The role requires excellent organization, communication, customer service, time management, and follow-up skills. Ability to multi-task efficiently, handle a high call volume, and prioritize tasks is essential.

Responsibilities

• Handle incoming calls from tenants, shareholders, maintenance, and vendors regarding work orders.
• Enter work order requests into the database.
• Coordinate and follow-up with tenants, vendors, and maintenance staff on request status.
• Generate, follow-up, and finalize service orders.
• Manage a large volume of emergency and non-emergency calls calmly.
• Use radio equipment and GPS to coordinate with field personnel.
• Assist walk-in clients.
• Identify building issues causing problems.
• Prepare correspondence and handle shareholder complaints and requests.
• Maintain departmental filing.

Qualifications

• Excellent client service skills and ability to handle upset tenants professionally.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Capable of diffusing difficult client calls and delivering exceptional service.

Compensation & Hours

Up to $65K/year depending on experience, plus outstanding benefits.
Hours: 8-5, onsite, full-time.

For immediate consideration, send your resume to: [e-mail] with MaintenanceCS in the subject line.

CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer. We do not discriminate on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other protected classification under law.