Customer Service Project Coordinator

Grove Gallery & Interiors; Mooresville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Cutting Edge Stoneworks in Mooresville, NC is seeking a Project Coordinator to support our customer service team. You’ll protect workflow accuracy, own CRM discipline, and ensure every job packet is complete before production.

This in-office role connects Account Managers with the shop floor, serving as the reliable link that keeps documentation ahead of schedules and helps the team catch issues before they arise.

Qualifications

• Attention to detail is essential; errors bother you.
• Strong organizational skills and ability to manage multiple active projects.
• Excellent communication and professional demeanor.
• Experience with CRM or job-tracking systems strongly preferred.
• Familiarity with Stone App is a plus.
• This is an in-office role in Mooresville, NC.

Responsibilities

• Maintain accurate job records in Stone App — quotes, notes, addresses, job data.
• Audit quotes after template to confirm accuracy before approval.
• Prepare and distribute job packets for templating, installation, and service work.
• Coordinate with Account Managers to keep documentation ahead of production timelines.
• Serve as the operational link between sales and the shop.
• Complete post-install follow-up calls with customers.
• Maintain tracking logs and required documentation across company systems.

Skills

Attention to detail

Organizational skills

Professional communication

Tools

Microsoft Office

Stone App

CRM / Job tracking system

Job description

Cutting Edge Stoneworks | Mooresville, NC | Full-Time | On-Site | Monday–Friday

If you're the person on the team who notices when something's missing before it becomes a problem. You keep things organized not because you're told to — but because disorder genuinely bothers you. You’ll appreciate Cutting Edge Stoneworks, building precision stonework for homeowners, builders, and designers across the region, and we need someone who brings that same precision to our internal operations.

The Role

The Project Coordinator is the operational backbone of our customer service team. You protect workflow accuracy, own CRM discipline, and make sure every job packet is complete and correct before it moves to production. This isn't a background role — you're the link between Account Managers and our shop floor, and the whole team counts on you to catch what others might miss.

What You'll Do

• Maintain accurate job records in Stone App — quotes, notes, addresses, job data
• Audit quotes after template to confirm accuracy before approval
• Prepare and distribute job packets for templating, installation, and service work
• Coordinate with Account Managers to keep documentation ahead of production timelines
• Serve as the operational link between sales and the shop
• Complete post-install follow-up calls with customers
• Maintain tracking logs and required documentation across company systems

What You Bring

• Exceptional attention to detail — errors bother you and you catch them
• Strong organizational skills and comfort managing multiple active projects
• Proficiency in Microsoft Office — required
• Experience in a CRM or job tracking system — strongly preferred
• Stone App familiarity — a significant plus
• Clear, professional communication skills

This is an in-office role in our Mooresville, NC facility. The environment is climate-controlled; occasional shop entry may be required.