Customer Service Project Coordinator

Legrand AV, Inc.; Mascoutah (IL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Legrand Cablofil Team in Mascoutah, IL is seeking a Customer Service Project Coordinator to lead strategic projects and manage complex orders. This hybrid role blends project leadership with customer, operations, and sales support to ensure successful outcomes on high-visibility programs.

The role requires 5+ years in related fields, strong ERP/CRM knowledge (SAP/Salesforce), and proven crossfunctional leadership to deliver on-time results while maintaining data integrity and customer

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading crossfunctional teams and high-value customer accounts.

Responsibilities

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead crossfunctional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.
• Oversee order processing, quotes, freight analysis, and documentation accuracy.

Skills

Leadership

Communication

Relationship building

Organizational skills

Time management

ERP/CRM systems

SAP

Salesforce

Microsoft Office

Education

Bachelor's degree in business, engineering, or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

At a Glance

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects

What Will You Do?

Strategic Project Leadership

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead crossfunctional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

• Serve as primary contact for VIP/highvalue customers and projects >$100K.
• Coordinate customer communications, expectations, audits, and performance reviews.
• Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

• Oversee order processing, quotes, freight analysis, and documentation accuracy.
• Manage product availability, lead times, shipping schedules, and delivery accuracy.
• Maintain and update customer portals, reports, and forecasting tools.
• Analyze bills of material for product compatibility and accuracy.
• Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

• Prepare tracking, hold, openorder, and backorder reports.
• Establish and refine project templates, tools, and bestpractice processes.
• Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

• Build strong relationships with internal teams, executives, customers, and suppliers.
• Influence decisions, drive alignment across sales, customer service & operations.
• Support training, professional development, and continuous improvement culture.

Education & Experience:

• Bachelor's degree in business, engineering, or related field, or equivalent experience.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading crossfunctional teams and highvalue customer accounts.

Skills & Competencies:

• Strong leadership, communication, and relationshipbuilding skills.
• Advanced organizational, analytical, and timemanagement abilities.
• Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
• Ability to manage operational details while maintaining strategic project oversight.
• Capable of working in ambiguous environments and driving results.
• Strong problemsolving skills and continuous improvement mindset.

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Bridging power from sources to pathways to touchpoints, Legrand's Electrical Infrastructure division combines innovation and quality to provide leading solutions for an evolving energy landscape. Our expertly designed products enable customers to confidently address the complex needs and challenges of electrification, while enhancing everyday experiences like plugging in, switching on, and staying connected. Committed to best-in-class service at every stage, we act as a trusted partner for our customers to ensure each project's success and their continued satisfaction. Legrand's Electrical Infrastructure division includes the following brands and product lines: Girtz, Avtron, Power Bus Way, Cablofil, Connectrac, Wiremold and Pass & Seymour.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.