Customer Service Project Coordinator

Legrand; Mascoutah (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holiday pay

Short-term and long-term disability

Paid maternity and parental leave

Bonus opportunities

Volunteer paid time off

Employee Resource Group network

Job summary

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes.

You will own full project lifecycle, lead cross‑functional teams, manage plans, budgets, risks, and communications with executives and VIP customers to drive on-schedule delivery and high-value results.

Qualifications

• Bachelor’s degree in business, engineering, or related field, or equivalent experience.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading cross-functional teams and high-value customer accounts.

Responsibilities

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead cross-functional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.
• Oversee order processing, quotes, freight analysis, and documentation accuracy.
• Maintain and update customer portals, reports, and forecasting tools.
• Analyze bills of materials for product compatibility and accuracy.
• Resolve RMAs, credits/debits, and operational issues promptly.

Skills

Leadership

Communication

Relationship building

Project management

ERP/CRM systems

Microsoft Office

Education

Bachelor's degree in business/engineering/related field

Tools

SAP

Salesforce

Job description

Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects.

Responsibilities

Strategic Project Leadership

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead cross‑functional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

• Serve as primary contact for VIP/high‑value customers and projects >$100K.
• Coordinate customer communications, expectations, audits, and performance reviews.
• Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

• Oversee order processing, quotes, freight analysis, and documentation accuracy.
• Manage product availability, lead times, shipping schedules, and delivery accuracy.
• Maintain and update customer portals, reports, and forecasting tools.
• Analyze bills of material for product compatibility and accuracy.
• Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

• Prepare tracking, hold, open‑order, and back‑order reports.
• Establish and refine project templates, tools, and best‑practice processes.
• Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

• Build strong relationships with internal teams, executives, customers, and suppliers.
• Influence decisions, drive alignment across sales, customer service & operations.
• Support training, professional development, and continuous improvement culture.

Qualifications

Education & Experience

• Bachelor’s degree in business, engineering, or related field, or equivalent experience.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading cross‑functional teams and high‑value customer accounts.

Skills & Competencies

• Strong leadership, communication, and relationship‑building skills.
• Advanced organizational, analytical, and time‑management abilities.
• Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
• Ability to manage operational details while maintaining strategic project oversight.
• Capable of working in ambiguous environments and driving results.
• Strong problem‑solving skills and continuous improvement mindset.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Paid time off and holiday pay.
• Short‑term and long‑term disability benefits.
• Paid maternity and parental leave.
• Bonus opportunities based on incentive plans.
• Volunteer paid time off.
• Employee Resource Group network.

Equal Opportunity Employer