Customer Service Professional, Remote

Mass General Brigham; Somerville (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare services organization is seeking a customer service representative to act as the primary liaison for healthcare inquiries. This role offers the flexibility of remote work with comprehensive training to support exceptional customer interaction. Qualified candidates will have a strong background in customer service, especially within the healthcare sector, and the ability to thrive in a fast-paced, mission-driven environment.

Benefits

Career advancement opportunities

Comprehensive training

Supportive work culture

Qualifications

• Minimum 4 years experience in a customer service environment.
• Ability to maintain composure with difficult callers and work under pressure.
• Must have HIPAA-compliant workspace and reliable internet connection.

Responsibilities

• Serve as primary liaison for customers regarding inquiries about eligibility and claims.
• Resolve customer inquiries and maintain detailed call logs.
• Foster strong relationships with customers.

Skills

Customer problem resolution

Adaptability

Bilingual (Spanish)

Education

High School Diploma or equivalent

Associate's Degree or Bachelor's Degree

Tools

Call center telephony and technology

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Supportive and collaborative work culture focused on exceptional customer service
- Comprehensive training provided, ensuring thorough preparation for the role
- Engaging with a mission-driven organization dedicated to patient care and community service

What to Expect (Job Responsibilities):
- Serve as the primary liaison for members and providers regarding inquiries about eligibility, authorizations, claims, and policy procedures
- Handle and resolve customer inquiries and complaints effectively, ensuring first call resolution
- Research information and escalate priority issues as necessary to improve efficiency
- Maintain detailed call logs to document customer interactions and actions taken
- Foster strong relationships with customers, meeting or exceeding their expectations

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 4 years of experience in a customer service environment
- Ability to resolve customer problems and maintain composure with difficult callers
- Strong adaptability to work effectively under pressure in a fast-paced environment
- Must have a HIPAA-compliant workspace and the ability to connect via ethernet cable to home router

How to Stand Out (Preferred Qualifications):
- Associate's Degree or Bachelor's Degree
- Bilingual (Spanish) or other language skills
- 2+ years of experience in an HMO/Health Care Industry setting
- Knowledge of call center telephony and technology
- Understanding of medical terminology and coding

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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