Customer Service Professional I

The Jacobson Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a highly skilled Customer Service Professional to provide exceptional support to health insurance members. In this remote role, you will address inquiries related to benefits, claims, and eligibility while ensuring member satisfaction. Your expertise in customer service and strong communication skills will be essential as you navigate complex issues and maintain accurate records. Join a dynamic team that values dedication and offers a comprehensive benefits package, including medical, dental, and vision insurance, along with a competitive PTO plan. This is a fantastic opportunity for those looking to make a meaningful impact in the healthcare sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Competitive PTO Plan

Paid Holidays

Flexible Work Arrangements

Qualifications

• 6+ months of customer service experience in call center or healthcare.
• Strong typing skills with 95% accuracy and ability to work with multiple systems.

Responsibilities

• Provide top-tier support to members via phone and written communication.
• Interpret and explain insurance benefits and resolve service issues.

Skills

Customer Service

Communication Skills

Multitasking

PC Skills

Medical Terminology Knowledge

Education

High School Diploma or Equivalent

Tools

Dual Monitors

Job description

Job Description:
We’re seeking a highly professional and technically skilled Customer Service Professional I to join our team and deliver exceptional “white-glove” service to our members. This is a remote, high-skill customer service role supporting health insurance members with their benefits, claims and eligibility questions.

Responsibilities:

• Provide top-tier customer support to members, providers and other stakeholders via phone and written communication.
• Accurately interpret and explain insurance benefits, claims payments/denials, eligibility and pre-authorization policies.
• Assess and resolve complex service issues, escalating when necessary.
• Process corrections and adjustments for claims and member data.
• Maintain complete, accurate records of all customer interactions.
• Uphold the company’s service standards and ensure member satisfaction.

Requirements:

• Must reside in Oregon, Washington, Idaho or Utah
• High school diploma or equivalent
• 6+ months of customer service experience (call center, insurance, retail, banking, healthcare, etc.)
• Strong PC skills; ability to work with multiple systems and dual monitors
• Typing speed of at least 30 words per minute with 95% accuracy
• Strong multitasking and communication skills.
• Knowledge of medical terminology and insurance (preferred)
• Ability to maintain discretion with sensitive or confidential information
• Must have a quiet, dedicated home workspace and a hard-wired internet connection (CATV, DSL or fiber only).

Pay Range:

The anticipated pay range for this position is $19.00 - $20.00 hourly.

We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

Comprehensive benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Competitive PTO plan, paid holidays, flex work arrangements

Contact:

Karrie Ruch
[phone]
[e-mail]

Refer a Colleague:

Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!

Equal Opportunity Employer:

The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at [e-mail] or [phone] to make a request.