Customer Service Professional

TEKsystems; Happy Valley (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Customer Service Professional I to provide information and assistance to members and providers. This entry-level position focuses on delivering caring and effective customer service while multitasking in a fast-paced environment. Candidates should possess a high school diploma and have a year of customer service experience. The role offers hourly pay between $17 and $19 and includes benefits such as medical, dental, and 401(k).

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• 1 year of customer service call center experience preferred.
• Ability to multitask using web-based tools in a Windows environment.
• Demonstrated knowledge of medical terminology and claims preferred.

Responsibilities

• Provide information and assistance regarding benefits, claims, and eligibility.
• Maintain caring service during contacts with members and providers.
• 80-90% of time spent on the phone.

Skills

Keyboarding skills

PC proficiency

Customer service

Communication

Education

High school diploma or equivalent

Tools

Salesforce

Radar

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$17.00/hr - $19.00/hr

Description

The Customer Service Professional I provides information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility. They also provide excellent and caring services to all internal and external members and providers.

The Customer Service Professional I is likely to be the primary contact between the corporation and members and providers. The manner in which a member or provider is treated during that contact is critical to retaining our customers and to the overall success of the corporation. 80-90% of the time is at the desk on the phones.

Additional Skills & Qualifications

Mandatory Contractor Requirements:

• We are seeking skilled professionals who can provide caring service to members while multitasking using web-based tools in a Windows environment. Contractors will be using a minimum of 2 screens at a time while talking with the member.
• Candidates must have a high school diploma or equivalent
• 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office or other experience with extensive customer service contact
• Previous Salesforce and/or Radar experience is preferred, but not required.
• During Cambia work hours, contractors must be dedicated to their assigned tasks only. Contractors cannot perform any outside employment tasks or be involved in any at-home caregiving/caretaking activities during their assigned shifts.
• Contractors will be using Cambia computer equipment, which can only connect through the following types of “hard-wired” Internet Service Providers (ISPs): CATV/Cable Modem, DSL, or Fiber.
• A download speed of 50 Mb or greater, and an upload speed of 5 Mb or greater are recommended to work from home
• Cambia’s equipment does NOT support Satellite or mobile WIFI internet connectivity.
  
  
  

Minimum Requirements

• Keyboarding skills of 30 wpm with 95% accuracy.
• Proficient PC skills and prior experience in a PC environment.
• Demonstrated knowledge of medical terminology and claims preferred.
• Ability to apply mathematical concepts and calculations.
• Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills.
  
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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