Customer Service Pro – Monday–Friday, Home Every Night

Pico Propane; Prairie Grove (AR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with 6% company match

Health insurance

Dental insurance

Vision insurance

AD&D insurance

Paid time off

Monday-Friday schedule

Referral bonus program

Job summary

Meritum Energy is seeking a Customer Service Representative to engage customers via phone, email, and in person, addressing inquiries and resolving concerns at the bottle dock station. The role emphasizes service, efficiency, and safety in daily operations.

Candidates should have at least a high school diploma and 2 years of customer service experience, with preference for those from high-volume call centers and the propane industry. Various benefits and a Monday-Friday schedule are offered.

Qualifications

• High school diploma or equivalent required.
• Minimum two (2) years of customer service experience.
• Experience in high-volume phone call settings (preferred).
• Experience in the oil and propane industry (preferred).

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company.
• Collects and enters orders for new or additional products or services.
• Forwards customer questions and concerns to the assigned specialist or other appropriate staff.
• Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Interpersonal communication

Problem-solving

Customer service

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Meritum Energy is seeking a Customer Service Representative to engage customers via phone, email, and in person, addressing inquiries and resolving concerns at the bottle dock station. The role emphasizes service, efficiency, and safety in daily operations.

Candidates should have at least a high school diploma and 2 years of customer service experience, with preference for those from high-volume call centers and the propane industry. Various benefits and a Monday-Friday schedule are offered.