Customer Service Pro — Home Services & Career Growth

Sila Services, LLC; Falls Creek (PA); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid training

Résumé du poste

Gary & Sons is seeking a Customer Service Representative in Falls Creek, PA. If you value building strong relationships and want to contribute in a meaningful way, we encourage you to apply.

This role requires excellent communication skills and the ability to manage multiple tasks while providing top-notch service. You will be responsible for answering calls, scheduling appointments, and addressing customer concerns with professionalism.

Qualifications

• 1+ years of customer service, call center, or home services experience preferred.
• Excellent phone presence and communication skills required.
• Strong organization and attention to detail necessary.
• Comfortable handling upset or frustrated customers.

Responsabilités

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.

Connaissances

Customer service experience

Communication skills

Organization

Multitasking

Problem-solving

Basic computer proficiency

HVAC knowledge

Description du poste

Customer Service Representative — Falls Creek, PA

Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.

We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Schedule service appointments and gather accurate customer information

Listen to customer concerns and ask the right questions to understand their needs

Handle multiple calls, tasks, and priorities in a fast-paced environment

Follow up with customers as needed

Identify opportunities for additional services and maintenance plans

Enter and maintain accurate customer information in company systems

Communicate with dispatchers, technicians, and other team members

Handle customer concerns calmly and professionally

Assist with administrative tasks and special projects as needed

Skills & Experience

1+ years of customer service, call center, or home services experience preferred

Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

Basic computer proficiency and ability to learn new software quickly

Strong written communication skills

Dependable, positive, and team-oriented

HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement