Customer Service Pro — Home Services & Career Growth

Sila Services; Falls Creek (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid training

Job summary

Gary & Sons is seeking a Customer Service Representative in Falls Creek, PA. If you value building strong relationships and want to contribute in a meaningful way, we encourage you to apply.

This role requires excellent communication skills and the ability to manage multiple tasks while providing top-notch service. You will be responsible for answering calls, scheduling appointments, and addressing customer concerns with professionalism.

Qualifications

• 1+ years of customer service, call center, or home services experience preferred.
• Excellent phone presence and communication skills required.
• Strong organization and attention to detail necessary.
• Comfortable handling upset or frustrated customers.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.

Skills

Customer service experience

Communication skills

Organization

Multitasking

Problem-solving

Basic computer proficiency

HVAC knowledge

Job description

Gary & Sons is seeking a Customer Service Representative in Falls Creek, PA. If you value building strong relationships and want to contribute in a meaningful way, we encourage you to apply.

This role requires excellent communication skills and the ability to manage multiple tasks while providing top-notch service. You will be responsible for answering calls, scheduling appointments, and addressing customer concerns with professionalism.