Customer Service Pro — Home Improvement Help

Lowe's Companies, Inc.; Albuquerque (NM); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to warmly welcome customers and assist with home improvement needs in a retail setting.

You will help customers find products and services, assist with loading merchandise, and ensure customer satisfaction throughout their shopping experience. Daily tasks include listening to customer questions, organizing merchandise, and collaborating across departments to meet customer needs.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail tech familiarity

Math and basic arithmetic

Physical stamina

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to warmly welcome customers and assist with home improvement needs in a retail setting.

You will help customers find products and services, assist with loading merchandise, and ensure customer satisfaction throughout their shopping experience. Daily tasks include listening to customer questions, organizing merchandise, and collaborating across departments to meet customer needs.