Customer Service Pro — Home Improvement, Flexible Hours

Lowe's Companies, Inc.; Frederick (MD); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers and help them find the right products and services for their home improvement needs.

You will interact with customers throughout the day, listen, answer questions, and organize merchandise to meet customer needs. The role offers flexible schedules, opportunities to learn, and benefits such as health insurance, tuition assistance, a company-matching 401(k) and Employee Stock Purchase Program, plus a 10% associate

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology (smartphones and tablets).
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

Bilingual

Tools

Retail technology

Job description

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers and help them find the right products and services for their home improvement needs.

You will interact with customers throughout the day, listen, answer questions, and organize merchandise to meet customer needs. The role offers flexible schedules, opportunities to learn, and benefits such as health insurance, tuition assistance, a company-matching 401(k) and Employee Stock Purchase Program, plus a 10% associate