Customer Service Pro — Growth Path & PTO in Insurance

Chad Carlisle - State Farm Agent; Aurora (CO); On-site; USD 45,000 - 70,000; Full time

Job summary

Chad Carlisle State Farm is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries about insurance options, and coordinate with agency team members to support local community needs in Parker, CO.

You will help customers with home and life insurance needs, contribute to ongoing growth, and take advantage of advancement opportunities within the office. This role emphasizes customer care, communication, and proactive problem solving.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to meet customer needs while promoting business development.

Skills

Customer service

Communication skills

Problem-solving

Job description

Chad Carlisle State Farm is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries about insurance options, and coordinate with agency team members to support local community needs in Parker, CO.

You will help customers with home and life insurance needs, contribute to ongoing growth, and take advantage of advancement opportunities within the office. This role emphasizes customer care, communication, and proactive problem solving.