Customer Service Pro — Flexible Schedule & Growth Path

Steve Whitley - State Farm Agent; Knoxville (TN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Whitley - State Farm Agent is seeking a Customer Service Representative to join a small, close-knit team in Knoxville. You will handle policy information, respond to inquiries, and support customers through changes and claims with a friendly, empathetic approach.

The role emphasizes work-life balance with a 9:00 AM–4:30 PM schedule, a ~35-hour week, and opportunities for advancement within a supportive, low-pressure environment. Previous customer service experience is valued.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Steve Whitley - State Farm Agent is seeking a Customer Service Representative to join a small, close-knit team in Knoxville. You will handle policy information, respond to inquiries, and support customers through changes and claims with a friendly, empathetic approach.

The role emphasizes work-life balance with a 9:00 AM–4:30 PM schedule, a ~35-hour week, and opportunities for advancement within a supportive, low-pressure environment. Previous customer service experience is valued.