Customer Service Pro - Flexible Schedule, Growth & Bonus

Andrewspacecoastinsurance; Florida; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Cocoa, Florida, is seeking a dedicated Customer Service Representative to join their team. In this full-time role, you will provide exceptional service, handle customer inquiries, and assist with policy management. Candidates should have strong communication skills and a passion for helping others. The agency values a fun and energetic culture aimed at fostering career growth. Compensation ranges from $35,000 to $50,000 annually, with various performance-based benefits.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to handle multiple tasks while maintaining attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cocoa - FL

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
I opened my agency in 2021, and we’ve grown into a team of six who are focused on helping people protect what matters most. From the beginning, my goal has been to build an office that’s energetic, supportive, and career-focused, where team members can grow while making a real impact in our community.

I graduated from the University of Central Florida with a business degree in 2011, and it was during my time there that I developed a deep appreciation for State Farm through an internship. That experience led me to join State Farm full time after graduation, and over the past 14+ years, I’ve had the privilege of helping many satisfied customers.

My wife, Trenna, works alongside me as our office manager, and together we’re committed to making sure our neighbors are properly protected. Outside of the office, I enjoy volunteering in the community, playing guitar, skateboarding, and relaxing at the beach. We also share a big love for animals—our home is filled with rescued pets, and when you visit the office, you’ll meet our fish collection as well as Legend and Epic, our spunky standard poodles with their signature mohawks.

Our team culture is fun, energetic, and focused on long-term career growth. We’re looking for someone who is dedicated, positive, and motivated by helping others. If you’re career-focused, enjoy working in a supportive environment, and want to be part of a team that truly cares about people, this could be a great place for you to grow.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Andrew Engelmann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $50,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Cocoa - FL

Responsive recruiter Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
I opened my agency in 2021, and we’ve grown into a team of six who are focused on helping people protect what matters most. From the beginning, my goal has been to build an office that’s energetic, supportive, and career-focused, where team members can grow while making a real impact in our community.

I graduated from the University of Central Florida with a business degree in 2011, and it was during my time there that I developed a deep appreciation for State Farm through an internship. That experience led me to join State Farm full time after graduation, and over the past 14+ years, I’ve had the privilege of helping many satisfied customers.

My wife, Trenna, works alongside me as our office manager, and together we’re committed to making sure our neighbors are properly protected. Outside of the office, I enjoy volunteering in the community, playing guitar, skateboarding, and relaxing at the beach. We also share a big love for animals—our home is filled with rescued pets, and when you visit the office, you’ll meet our fish collection as well as Legend and Epic, our spunky standard poodles with their signature mohawks.

Our team culture is fun, energetic, and focused on long-term career growth. We’re looking for someone who is dedicated, positive, and motivated by helping others. If you’re career-focused, enjoy working in a supportive environment, and want to be part of a team that truly cares about people, this could be a great place for you to grow.

ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Andrew Engelmann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $50,000.00 per year



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