Customer Service Pro — Bonuses, Training & Growth

U-Haul International, Inc.; Springfield (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Advancement opportunities

Mindset app reimbursement

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Springfield, IL to assist customers with products and services, manage rentals with U-Scan tech, and help with moving and hooking up trucks.

The role includes inspecting equipment, educating customers, and processing invoices. Certification for propane and forklift operation is offered after employment; training via U-Haul University is available.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Customer service mindset

Strong communication

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative in Springfield, IL to assist customers with products and services, manage rentals with U-Scan tech, and help with moving and hooking up trucks.

The role includes inspecting equipment, educating customers, and processing invoices. Certification for propane and forklift operation is offered after employment; training via U-Haul University is available.