Customer Service Pricing Analyst

Lancer Worldwide; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Lancer Worldwide, a Hoshizaki Company, is seeking a Customer Service Pricing Analyst to support pricing strategies and ERP data maintenance. You will monitor gross margin, align pricing with compliance, and activate/deactivate prices as needed.

Strong analytical and communication skills are essential in a manufacturing environment. Join a global leader in beverage dispensing, with opportunities to improve processes, report on revenue trends, and support a dynamic customer operations team.

Qualifications

• 3-5 years manufacturing experience
• 2+ years general office experience; sales/customer service preferred
• Exposure to pricing, operations or cost analysis

Responsibilities

• Maintains pricing for parts and equipment to support customers.
• Provide trend analysis on revenue and units.
• Develops and maintains new year pricing as defined by management.
• Maintains contracts relative to customer pricing.
• Maintains RINGI and approval process as required.
• Defines and maintains JSOX requirements as defined by management.
• Develops and maintains reporting to support department and corporate requirements.
• Assist in the implementation of the Pricing Policy.
• Resolves customer questions about service and procedures promptly.
• Defines and implements standard work instructions for efficient processing.

Skills

Operations background

Cost accounting

Analytical skills

MRP knowledge

MS Word & Excel

Organization skills

Communication skills

Typing / data entry

Interpersonal skills

Education

High School Diploma or GED

Some college in business

Office experience

Tools

MRP system

Job description

Customer Service Pricing Analyst

#LSA-3739

Job Description

Our Company

Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.

Summary/Objective

Provides assistance to Customer Service group by supporting departmental and corporate pricing strategies. Ensures accurate pricing data by maintenance of the Lancer ERP system. Manages day to day pricing and analytics as requires by customers and management. Provides support for the customer operations department regarding sales processes and reporting as required.

Key Performance Indicators

• Person should monitor Gross Margin on sales and propose changes accordingly.
• Person should ensure all pricing initiatives are aligned to JSOX compliance.
• Person should request activation and de-activation of prices as needed.

Essential Functions

• Maintains pricing for Parts and equipment to support customer’s needs.
• Provide trend analysis on revenue and units.
• Develops and maintains new year pricing as defined by management.
• Maintains contracts relative to customer pricing.
• Maintains RINGI and approval process as required
• Defines and maintains JSOX requirements as defined by management
• Develops and maintains reporting as required to support department and corporate requirements
• Assist in the implementation of the Pricing Policy.
• Resolves costumer complaints and answers questions regarding service and procedures in a timely manner.
• Defines and implements standard work instructions and procedures for efficient processing and improved service.
• Supports an organizational culture focused on continuous improvement, lean and six sigma principals, and excellent customer satisfaction.

Knowledge, Skills & Abilities

• Background in Operations or Cost Accounting.
• Strong Analytical skills
• Working knowledge of MRP manufacturing operation.
• Computer skills: Proficiency in word processing and spreadsheet applications required (MS Word & Excel preferred).
• Strong organization and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to type and enter data accurately and in a timely manner.
• Ability to interact effectively with individuals at all levels within the organization.
• Able to communicate effectively with customers and other co-workers and establish good working relations.

Education & Experience

• 3- 5 years in manufacturing environment.
• High School Diploma or GED equivalency required.
• Some college in a business-related field is helpful.
• Minimum two (2) years general office experience required, with exposure in a sales and/or customer service environment preferred.

This job operates in a combination of field and professional office environments. This role routinely uses standard office equipment such as computers, phones, and photocopiers. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals and vibrations. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Additional Information

Lancer Worldwide does not provide employment-based visa sponsorship for this position. Candidates must be legally authorized to work in the United States and must not require employer sponsorship to obtain or maintain work authorization for this position.

Applicants who require reasonable accommodation during the application or interview process should contact Lancer Worldwide directly.

Notice To Third Party Agencies

Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.

EEO Statement

Lancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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