Customer Service PIC

Wasson Enterprise; Ketchikan (AK); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Colonial Life Elective Benefits

401(k)

Paid time off

Holiday Pay

Automatic Raises of $1.00/hr every 1,?

Job summary

Three Bears Alaska is hiring for a Customer Service PIC to supervise front-end team members, coordinate daily activities and uphold service standards in our Alaska stores. You will ensure productivity, supervise cashiers, and maintain smooth customer flow.

Key duties include greeting customers, handling register operations, coordinating breaks, training staff, and ensuring returns and exchanges follow policy. Must be 21+, with high school diploma preferred and forklift certification.

Qualifications

• Complete forklift certification training and maintain certification.
• Greets customers, answers questions, provides prompt and courteous service.
• Determines correct number of registers to accommodate customers and maintain productivity.
• Coordinates team member breaks, lunches, and tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases, change orders, and assists with cashier questions to enable smooth flow of customers.
• Observes employee performance to ensure department procedures are followed.
• Provides training and feedback to cashiers.
• Performs cashiering, boxing and other front-end duties with safety in mind.
• Assists customers with questions about merchandise, payment or service.
• Makes supply orders and oversees the service desk.
• Ensures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operates pallet jack, carts, and other front-end equipment.

Responsibilities

• Supervise front-end team to maintain productivity and customer service.
• Coordinate daily front-end operations and ensure compliance with procedures.
• Train and coach cashiers to deliver high-quality service.
• Collaborate with other departments to resolve issues and improve efficiency.
• Oversee register operations, returns, and exchanges as needed.

Skills

Forklift certification

Customer service

Team coordination

Cashier supervision

Education

High School Diploma or GED

Supervisory experience preferred

Tools

POS system

Job description

Role Description

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

Required Skills/Abilities

• PIC's are required to successfully complete forklift certification training, and must maintain certification for the duration of employment.
• Greets customers, answers questions, thanks customers and provides prompt and courteous service.
• Determines correct number of registers needed to accommodate customers and maintain productivity.
• Coordinates team member breaks, lunches, and side tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines.
• Observes employee performance and paperwork to determine that proper department procedures are followed.
• Provides training, encouragement, advice and feedback to cashiers.
• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.
• Assures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Performs other functions as necessary or assigned.

Experience/Education

• A High School Diploma or GED is preferred.
• Supervisory Experience Preferred.
• Customer service, math, computer skills preferred.
• Must be 21+ Years Old

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic Raises of $1.00/hr every 1,040 hours worked
  *Auto raises will be provided based on straight-time hours worked until top of pay scale is reached,

Pay Range: Starting at $18.00/hr (DOE)

Schedule

• Full-time
• Evening, Weekends and Holidays are required.

Office Location and Travel

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment

Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.