Customer Service PIC

Wasson Enterprise; North Pole (AK); Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Colonial Life Benefits

401(k)

Paid time off

Holiday pay

Auto raises

Zusammenfassung

Three Bears Alaska is seeking a dedicated Front-End Supervisor to lead the store’s customer service team. You will oversee front-end staff, coordinate breaks and tasks, and ensure productivity and high service standards in a busy Alaska retail environment.

This full-time role requires supervisory experience, strong math and computer skills, and a commitment to friendly, efficient checkout experiences for every customer. Evening, weekend, and holiday coverage is expected as part of the schedule.

Qualifikationen

• High School Diploma or GED preferred.
• Supervisory experience preferred.
• Customer service, math, computer skills preferred.
• Must be 21+ years old.

Aufgaben

• Greet customers and provide prompt, courteous service.
• Determine number of registers needed to accommodate customers and maintain productivity.
• Coordinate breaks, lunches, and side tasks, ensuring smooth operations.
• Coordinate with other departments for help as needed.
• Manage fund increases, price verifications, and overrides to enable smooth checkout flow.
• Observe staff performance and ensure proper procedures are followed.
• Provide training and feedback to cashiers.
• Perform cashiering, boxing, and front-end duties as needed.
• Arrange supplies and oversee customer service desk.

Kenntnisse

Customer service

Supervisory experience

Cash handling

Training staff

Team coordination

Cross-dept coordination

Interpersonal skills

Mathematics

Ausbildung

High School Diploma

Tools

POS systems

Jobbeschreibung

Role Description

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

Required Skills/Abilities:

• Greets customers, answers questions, thanks customers and provides prompt and courteous service.


• Determines correct number of registers needed to accommodate customers and maintain productivity.


• Coordinates team member breaks, lunches, and side tasks.


• Coordinates with other departments for help or assistance as needed.


• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines.


• Observes employee performance and paperwork to determine that proper department procedures are followed.


• Provides training, encouragement, advice and feedback to cashiers.


• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.


• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.


• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.


• Assures return and exchange procedures are followed.


• Assists in training of new cashiers.


• Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.


• Performs other functions as necessary or assigned.

Experience/Education:

• A High School Diploma or GED is preferred.


• Supervisory Experience Preferred.


• Customer service, math, computer skills preferred.


• Must be 21+ Years Old

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance


• Dental insurance


• Vision insurance


• Colonial Life Elective Benefits


• 401(k)


• Paid time off


• Holiday Pay


• Automatic Raises of $1.00/hr every 1,040 hours worked
  *Auto raises will be provided based on straight-time hours worked until top of pay scale is reached,

Pay Range:

Starting at $19.00/hr (DOE)

Schedule:

• Full-time


• Evening, Weekends and Holidays are required.

Office Location and Travel:

• LOCATION: In person


• Reliably commute or planning to relocate before starting work (Required)

Working Environment

Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.