Front End PIC

Sky Mavis; Anchorage (AK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Colonial Life Elective Benefits

401(k)

Paid time off

Holiday Pay

Job summary

Three Bears Alaska is seeking a Front End PIC to supervise the front end team, schedule shifts, and ensure exceptional customer service. The role involves overseeing store personnel and security in the absence of management, handling customer questions, and maintaining cash handling and safety procedures.

The position is full-time, in-person at our Alaska locations with evening, weekend, and holiday hours. Benefits include health, dental, vision insurance, and 401(k) plus paid time off and

Qualifications

• Minimum high school education preferred.
• 5 years supervisory experience preferred.
• Customer service skills preferred.
• Must be 21+ years old.

Responsibilities

• Supervise Front End PIC and store personnel in the absence of management.
• Schedule and supervise team members and ensure customer service standards.
• Monitor cash handling and safety procedures.
• Address customer questions and complaints and direct daily tasks.

Skills

Customer service

Team supervision

Cash handling

Safety procedures

Training

Communication

Store operations

Education

High School Diploma or GED

Tools

POS system

Job description

Role Description

Front End PIC will provide and ensure exemplary customer service and satisfaction, while scheduling and supervising team members of the Front End. Additionally the Front End PIC will supervise store personnel and security in the absence of management.

Required Skills/Abilities:

• Maintains personal contact with customers and team members to ensure customer satisfaction including special orders and customer complaints.
• Conducts performance evaluations and recommends personnel actions such as wage administration, promotions, or disciplinary action as needed.
• Trains and ensures training of team members.
• Monitors and evaluates cash handling.
• Follows safety and security procedures and ensures procedures are followed by team members.
• Assists Front End to ensure customer needs are being met and flow of customers through the registers is adequate.
• Monitors overall security of the store in the absence of management.
• Handles customer questions and/or complaints.
• Communicates daily tasks and goals to the Night Shift PIC and team members.
• Conducts periodic walks of departments to ensure product is filled to the proper level to ensure customer service.
• Supervises personnel throughout the store in the absence of management.
• Assists in other departments of the store as necessary.
• Performs other functions as necessary or assigned.

Experience/Education:

• A High School Diploma or GED is preferred.
• 5 years supervisory experience preferred.
• Customer Service skills preferred.
• Must be 21+ years old

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)Paid time off
• Holiday Pay

Pay Range:

Starting at $17.00/hr. (DOE)

Schedule:

• Full-time
• Evening, Weekends and Holidays are required.

Office Location and Travel:

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment

Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 50 pounds below waist, up to 75 pounds at waist/chest and occasional lifting of up to 75 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements.