Customer Service - Part-Time / San Antonio

Barkaritaville Pet Resort; San Antonio (TX); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

401K benefits

Continuing education

Employee discounts

Tips

Job summary

Barkaritaville Pet Resort in San Antonio, TX is hiring a Part-Time Customer Service Specialist to provide 5-star service to clients and their pets. The role involves reservations, billing, and front-desk support in a busy, pet-friendly environment.

The ideal candidate has 3+ years in customer service, comfort with in-house software, and a friendly, professional demeanor. Part-time schedule with benefits including 401K and education opportunities, and employee discounts.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 3+ years of customer service experience.
• Ability to multi-task in a fast-paced environment.
• Excellent phone and interpersonal skills.
• Comfort with animals and humane handling.

Responsibilities

• Take reservations and answer questions for clients.
• Process payments and manage daily cash reports.
• Greet clients and check animals in for services.
• Assist with pet care tasks as needed.
• Maintain professional, friendly communication with clients and team.

Skills

Customer service

Multitasking

Fast-paced environments

Phone skills

Microsoft Office

In-house software

Attention to detail

People & pet focus

Education

High school diploma or equivalent

Tools

Microsoft Office

In-house software

Job description

Barkaritaville Pet Resort of San Antonio, TX is looking to hire a Part-Time Customer Service Specialist to provide 5-star service that gets people talking and tails wagging. Are you a people person and an animal lover? Would you like to get experience in the pet industry with a respected company that offers a fun work environment? If so, please read on!

This position starts at $16.00/hr, depending on experience. Part-Time positions will also be eligible for company-sponsored employee benefits including 401K, continuing education, tips and discounts on products and services! If this sounds like the purrrfect opportunity for you,

About Barkaritaville Pet Resort

We are a full-service, state-of-the-art, pet resort in San Antonio, TX which was created and designed to provide a stress-free, home-like, and fun environment for pets. We offer lodging, grooming, daycare, and training. We are locally owned and managed with 25+ years of experience in the pet industry. Whether for a day or a whole vacation, each pet's stay is tailored to their needs and preferences.

To serve our clients in this way, our team has to be the best. Our staff is upbeat and happy, professionally dressed, and knows what's expected of them. We all participate in continuing education to keep our skill set fresh and up-to-date. There's a special "way" we do everything. And we reward our employees for all this great work that they do.

A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST

As a Customer Service Specialist, you arrive each day doggedly determined to provide quality and efficient customer service to each and every client--both two-legged and four-legged. As the first point of contact for most of our services, you play an essential role in establishing trust with both current and future clients. You are always professional as you take reservations, answer questions, and resolve concerns both in person and over the phone.

As you check animals in for services, you greet clients warmly, listen carefully, and ensure that each pet parent's instructions and needs are addressed. You handle client billing and daily cash reports with attention to detail and accuracy. Since pet care is the core of our operations, you also assist with all aspects of pet care as needed. You thrive in this busy, fast-paced environment where there are always pets and people to interact with, as well as phones to answer.

Qualifications For a Customer Service Specialist

• High school diploma or equivalent
• Customer service Experience 3+years
• Ability to multi-task well
• Handle fast paced environment
• Phone skills
• Computer literacy with ability to use in-house software, Microsoft Office
• Ability to learn and remember information accurately
• Ability to handle animals in a humane and gentle manner at all times
• Passion for people and pets

Previous experience at a pet resort or similar environment is a plus but not necessarily required. Do you have a positive, can-do attitude? Are you a team player? Are you reliable, dependable, and punctual? Do you have excellent communication skills? Are you highly organized and able to prioritize tasks effectively? If so, then you just might be the right human for the job!

CUSTOMER SERVICE SPECIALIST WORK SCHEDULE

Since stability is important for animals, little or no absenteeism is extremely important. Our front office hours are 7:00 am to 6:00 pm on M-F, Every other Saturday 8:00 am to 5:00 pm and Sunday for scheduled pick-ups from 4:00 pm - 6:00 pm). Flexible schedule 20-30 hours a week Part-Time. Must be available before Holidays and Weekends as they are our busiest time.

Salary: $15.00 - $17.00