Customer Service, Part-Time - Golfdom

Worldwide Golf Shops; McLean (VA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

401(k) matching

Employee discount

Golf-specific learning opportunities

Hands-on training

Job summary

Worldwide Golf Shops’ Golfdom Tysons location in McLean, VA is seeking a part-time cashier to process transactions, assist customers on the floor, and handle returns and special orders.

You will greet customers, answer questions, stock merchandise, and help maintain a clean, organized store environment. The hourly pay ranges mid-to-high $16s, with a strong employee discount and flexible scheduling.

Qualifications

• Maintain a positive, customer-centric attitude and respond to customers’ needs.
• Communicate effectively with customers and associates.
• Thorough knowledge of processing information and merchandise via a computer and POS system; operate store equipment.

Responsibilities

• Process customer transactions, handle special orders, returns, and repairs through the computer.
• Answer telephones and assist customers with questions.
• Sell merchandise in the store.
• Stock and merchandise duties; greet customers promptly as they enter Golfdom.
• Direct customers to the appropriate area of expertise and provide current product information.
• Build the mailing list and maintain inventory feedback forms.
• Understand and apply the returns policy.
• Maintain a positive attitude and cooperate with peers.

Skills

Positive customer focus

Communication

POS system proficiency

Documentation

Physical ability

Flexible hours

Job description

Job Details

Job Location: Golfdom - Tysons - McLean, VA

Position Type: Part Time

Salary Range: Undisclosed

Job Category: Cashier

What We Offer

• Flexible scheduling and 401(k) matching for part-time employees!
• All employees receive a strong employee discount, golf-specific learning opportunities, and hands‑on training.
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Primary Responsibilities

• Processing customer transactions, handling special orders, returns, and repairs through the computer.
• Answering telephones and efficiently assisting with customer questions.
• Sell merchandise in the store.
• General stocking and merchandising duties.
• Greet all customers promptly and courteously as they enter Golfdom.
• Direct customers throughout the store or to the specific area of expertise
• Give accurate and current information about the product for all inquiries.
• Increase the customer base by adding new customers to the mailing list.
• Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
• Understand the spirit of the returns policy.
• Maintain a positive and cheerful attitude and cooperate with your peers.

Merchandising and Maintenance

• Check stock daily to ensure that all products are adequately stocked and available for customers.
• All folded merchandise must be neat and well folded. Sizes should be arranged in order from smallest to largest.
• Featured merchandise should be prominently displayed in each section.
• Maintain store image by dressing in appropriate golf or professional dress.
• Maintain a clean and well‑organized back stock area.
• Vacuum, sweep floors and empty all trash each day, if required.

Operations

• Report to work on time or notify in advance if absent or late
• Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
• Checking out anytime you must leave the building (including lunch breaks).
• Use correct procedures for processing special orders.
• Know the procedures for processing paperwork.
• Practice security measures that help prevent theft. Understand the procedures for handling shoplifters.
• Practice safety consciousness at all times.
• Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Required Skills

• Maintain a positive, customer‑centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
• Communicate effectively and professionally with associates and customers.
• Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
• Read, count and write to accurately complete all documentation.
• Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
• Ability to work varied hours/days as business dictates.

Compensation

The hourly rate for this position is $16.50 - $17.50 per hour. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.

About Us

Golfdom is part of the Worldwide Golf family—a growing, 50‑year‑old business with over 95 stores across more than 25 states—which includes well‑renowned golf retail and e-commerce brands, including:

• Roger Dunn Golf Shops
• Edwin Watts Golf
• The Golf Mart
• Golfers' Warehouse
• Van's Golf Shops
• Uinta Golf
• Las Vegas Golf Superstore
• Golfdom
• Mike's Golf Outlet
• Golf and Ski Warehouse
• Cool Clubs
• Worldwidegolf.com
• Globalgolf.com
• Fairwaystyles.com
• Getclubs.com

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