Customer Service & Order Support Associate

The Mennel Milling Company; Fostoria (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Mennel Milling Company seeks a Customer Service Representative I to coordinate activities related to the sales and marketing of flour and bakery products, and to support order entry and customer communications for timely delivery.

Ideal candidates have an associate degree in business or related field, at least 3 years of customer service experience, strong MS Office skills, and excellent written and verbal communication.

Qualifications

• Associate degree in Business or related field or equivalent experience.
• Minimum of 3 years of customer service experience.
• Proficient with computers and Microsoft Office products.
• Excellent oral and written communication skills.
• Ability to work under time pressure and with problem-solving issues.
• Ability to work with a team.
• Ability to prioritize tasks.
• Must have high level of customer service knowledge and organizational skills.

Responsibilities

• Follow all GMPs, OSHA, HACCP and food safety guidelines and attend required training sessions to maintain audit readiness.
• Maintains customer order entry, ensuring accurate and timely processing of enquiries.
• Responsible for invoice processing and accounts receivable tracking.
• Responsible for acknowledging and resolving customer complaints.
• Ensures customer satisfaction and provides professional customer support.
• Prepares and updates sales reports, statistical data, and customer information as needed.
• Prepares and coordinates required documentation for customers as needed.
• Lends support to manufacturing and logistics to ensure on-time order processing and delivery.
• Processes customer credit inquiries as needed.
• Provides feedback on the efficiency of the customer service process.
• Provides service and support to the sales team and facility personnel.
• Manages after hours/weekend customer issues as needed.

Skills

Customer service

Communication skills

MS Office

Teamwork

Time management

Problem solving

Education

Associate degree in Business or related field

Tools

Microsoft Office Suite

Job description

The Mennel Milling Company seeks a Customer Service Representative I to coordinate activities related to the sales and marketing of flour and bakery products, and to support order entry and customer communications for timely delivery.

Ideal candidates have an associate degree in business or related field, at least 3 years of customer service experience, strong MS Office skills, and excellent written and verbal communication.