Customer Service / Order Processing Representative

Pomp's Tire Service, Inc.; Joliet, Northern (IL, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid Time Off

Employee discounts

Career Growth

Job summary

Pomp’s Tire Service, Inc. is seeking a Customer Service / Order Processing Representative in Joliet, IL to support our ordering process, answer customer inquiries, and process orders with precision.

The role coordinates with warehouse and logistics to ensure timely fulfillment. The successful candidate will demonstrate strong communication, attention to detail, and a proactive approach in a long-standing tire service company that values growth and reliability.

Qualifications

• High School Diploma or equivalent required
• Previous experience in customer service or order processing (automotive/tire industry a plus)
• Strong attention to detail and data accuracy
• Excellent communication and problem-solving skills
• Comfortable working with order entry systems, email platforms, and basic office software
• Positive attitude, reliability, and strong organizational skills
• Cash application experience preferred
• Strong 10 key/keyboarding skills
• Exceptional attention to detail and accuracy while multitasking effectively
• Must have confidential and ethical conduct
• Ability to regularly lift, push, or move 10 pounds; occasionally lift, push, or move 25 pounds
• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Responsibilities

• Answer inbound calls, emails, and messages from customers, dealers, and partners
• Assist customers with product inquiries, order status, and general support
• Enter, update, and process orders with accuracy and attention to detail
• Coordinate with warehouse and logistics teams to ensure timely fulfillment
• Handle returns, exchanges, shipping issues, and other order-related concerns
• Maintain accurate customer records and documentation
• Provide friendly, professional, and proactive communication at all time
• Perform additional duties as assigned to support department operations

Job description

At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence.

We’re currently looking for a Customer Service / Order Processing Representative to join our team and play a critical part in our daily operations. This dynamic role supports our ordering process and customer service operations.

Why Join Us?

• Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings – 401(k) with company match
• Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
• Employee Discounts – Save on company products
• Career Growth – Opportunities for skill development and advancement

What You’ll Do:

• Answer inbound calls, emails, and messages from customers, dealers, and partners
• Assist customers with product inquiries, order status, and general support
• Enter, update, and process orders with accuracy and attention to detail
• Coordinate with warehouse and logistics teams to ensure timely fulfillment
• Handle returns, exchanges, shipping issues, and other order-related concerns
• Maintain accurate customer records and documentation
• Provide friendly, professional, and proactive communication at all time
• Perform additional duties as assigned to support department operations
  
  

What You Need:

• High School Diploma or equivalent required
• Previous experience in customer service or order processing (automotive/tire industry a plus)
• Strong attention to detail and data accuracy
• Excellent communication and problem-solving skills
• Comfortable working with order entry systems, email platforms, and basic office software
• Positive attitude, reliability, and strong organizational skills
• Cash application experience preferred
• Strong 10 key/keyboarding skills
• Exceptional attention to detail and accuracy while multitasking effectively
• Must have confidential and ethical conduct
• Ability to regularly lift, push, or move 10 pounds; occasionally lift, push, or move 25 pounds
• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Don’t let your career stall—put it in drive with Pomp’s Tire Service! Apply today!

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